Jio Haptik today announced the availability of its GenAI-powered customer experience suite Contakt on the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Our customers can now take advantage of the productive and trusted Azure cloud platform for streamlined deployment and management.
Contakt is a suite of GenAI applications comprising AI assistant for pre- and post-purchase support, an integrated copilot with smart agent chat to augment agents for better efficiency, and comprehensive analytics to track customer support KPIs and streamline operations with AI-powered recommendations.
Contakt’s capabilities are powered by its integration with the combination of large language models (LLM) GPT-4o mini and GPT-4o, helping enterprises automate customer queries through human-like conversations at scale.
Support agents have GenAI at their fingertips, unlocking productivity and ensuring customer satisfaction through reduced first-response times and consistency in query responses. Contakt’s custom analytics dashboards empower customer support leaders to monitor agent performance and adherence to SLA agreements, and customer outcomes to drive performance and service improvements backed by actionable data.
Haptik CEO Ahshad Jussawala said, “Contakt is built to seamlessly fulfill the modern enterprise’s requirements of an AI-first, scalable customer experience platform. By making it available on Microsoft’s Azure Marketplace, we can connect with millions of customers, and harness the trusted and secure Azure cloud platform for easy deployment and management of our services.”
Release Date: 5th November 2024
