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Deliver Seamless Customer Experience at Scale

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Powered by Generative AI, Contakt is the complete customer support suite to streamline support, unlock better agent efficiency, and drive superior customer satisfaction & loyalty.

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AI POWERED WEB Q&A

Streamline Support with AI-Powered Web Q&A

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  • circle-check Answer wide-ranging customer queries using Generative AI & fetch relevant information from your website.
  • circle-check Generate dynamic responses by interfacing with CRM & web APIs.
  • circle-check Resolve customers' pre and post-sales queries, and trigger loyalty.
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AI ASSISTANT

Make Customer Support Intuitive with Generative AI-Powered Assistant

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  • circle-check Improve support quality by asking clarifying questions, responding to FAQs, and offering personalized solutions.
  • circle-check Offer conversational buying guidance through seamless product discovery and product recommendations.
  • circle-check Escalate complex queries that require human intervention & offer satisfactory resolution.
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AGENT CO-PILOT

Amplify Agent Productivity with Generative AI-Powered Co-pilot

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  • circle-check Equip agents with AI-powered chat suggestions and summaries to resolve queries based on customer sentiment.
  • circle-check Identify customer intent with Generative AI and tailor responses for a seamless customer experience.
  • circle-check Use contextual agent inbox to manage incoming messages from across channels and jump in for timely resolution.
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INTELLIGENT ANALYTICS

Track Metrics That Truly Matter

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  • circle-check Get custom-built analytics dashboards that offer 360-degree view to make data-driven decisions.
  • circle-check Improve bot and agent performance by tracking relevant metrics to bridge gaps in customer support.
  • circle-check Use analytics to drive superior customer outcomes & improve retention.
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Why Brands Love using Contakt

Know our product differentiators for increased efficiency & revenue

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10+ Years of AI
Expertise

Haptik has been a pioneer in the field of AI for well over a decade, helping global brands unlock unprecedented success with our innovative solutions.

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The OpenAI
Advantage

Haptik’s integration with OpenAI helps you get early access to new cutting-edge ChatGPT features and reduce significant time in bot training.

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Seamless Third-Party
Integrations

Integrate support and agent platforms, social channels, payment gateways, and any software APIs with third-party integrations.

Haptik has been pivotal in helping us explore the various engagement opportunities that come with an AI-powered chatbot, and giving us a competitive advantage in our mission to drive exceptional customer experiences at scale

Shrini Viswanath
Shrini Viswanath,

Co-Founder, Upstox
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Transform your Customer Support With Generative AI