AI Agent 
Customer experience is at the crossroads, demanding a rethink of how businesses engage and support customers. The rigid and impersonal interactions of traditional, rule-based chatbots have certainly not helped - causing a ripple of unhappy customers, a drain on resources, and missed opportunities to build lasting relationships.
Large language models (LLM) overcame the constraints to an extent through better comprehension and context retention. But at their core, LLMs are instruction-followers: responding to prompts rather than actively executing tasks or learning from interactions. Let’s say an LLM gets a customer query on refund status. It will proceed with explaining the refund process but stop short of proactively checking order history, initiating the refund, or sending an update unless explicitly instructed to - making LLMs reactive, and not truly agentic.
Imagine a world where AI blends intelligence with autonomy, automates multi-step workflows, seamlessly adapts to customer needs, makes recommendations, and handles bookings. No pre-built journeys. No human intervention. But a redefining of customer experience. The revolution isn’t some sci-fi fantasy; it’s the dawn of AI Agents.
Introducing Haptik’s AI Agents
For over a decade, Jio Haptik has been at the forefront of AI-powered innovation - elevating customer experiences for businesses across retail, fintech, insurance, travel, and more.
Fast forward to now, there is a need for AI that can do more than just interact in natural language. Because language, while critical, is merely the surface. This is where AI agents and, more specifically, the ‘Agent’ concept comes in.
AI agents are not only capable of comprehending requests but also planning and executing tasks by integrating with APIs and databases, and retaining context for personalized experiences.
In 2025, the landscape is set for further disruption as GenAI promises to not only solve increasingly complex problems but also integrate seamlessly into daily operations.
At Haptik, we’re democratizing the power to build bespoke, enterprise-grade AI agents for high-impact use cases. Our AI Agent Builder is the place to create and deploy Conversational AI agents that get the job done. The best part is that you don’t need extensive coding skills to get going. With our No/Low Code AI Agent Builder, you can access a conversational interface that lets you design workflows, ground your agent on proprietary business data, and customize the agent’s responses. You can implement robust guardrails that keep your AI agent on track and make sure its answers are solely based on the information it’s been provided with, offering a reliable and trustworthy experience for customers.
Customer experience is the biggest competitive leverage enterprises have - demanding the need to personalize user journeys at each step. Right from acquisition and engagement to sales and post-purchase, the AI agent’s ability to accomplish tasks with virtually no human intervention is unlike any of its predecessors.
Powerful AI Agents for Enterprise
Customer experience lies in the fine details of personalization, convenience, and accessibility on-demand. Whether it’s a support request, bookings and reservations, appointment scheduling, or consultative buying - customers seek quick and efficient solutions combined with the human touch.
AI agents are a rare amalgam of accuracy, efficiency, and human-like intelligence enabling enterprises to automate a wide spectrum of routine and complex tasks.
AI Support Agent:
Our AI Support Agent efficiently resolves customer queries of varying complexity, freeing up human agents to focus on strategic business initiatives and ensuring smooth operations. It offers dynamic responses, handles multi-turn conversations through better context retention, and significantly reduces wait times.
AI Sales Agent:
The AI Sales Agent mirrors a human sales rep in guiding customers through their purchase journey with personalized recommendations, enhancing product discovery and smart sales advisory. Moreover, the agent handles out-of-scope queries and offers actionable tips that empower customers for future purchases or to maximize their new product’s features.
AI Booking Agent:
The AI Booking Agent streamlines booking journeys that can otherwise be tedious. From movie bookings to hotel reservations, car rental arrangements, flight bookings, appointment scheduling and reminders, among others, the booking agent combines high accuracy with enhanced personalization for end-to-end experiences.
AI Lead Qualification Agent:
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Want to boost your lead qualification efforts, turning engaged prospects into high-value leads? Our AI Lead Qualification Agent is here to help. Enable test drive bookings, property visits, loan consultations, course recommendations, and more across web, chat, and voice.
Smart Agent Chat:
Our AI agent-powered customer experience suite includes Smart Agent Chat (SAC) and Agent Analytics that help streamline operations along with providing actionable insights into agent performance.
SAC packs AI co-pilot features, omnichannel agent workspace, and the option to integrate with a Live chat solution for easy handover to human agents.
Agent Analytics:
The Agent Analytics platform is integrated with Insights Agent allowing you to track KPIs using custom dashboards, measure customer sentiment from start to the end of conversation, and ensure agents’ compliance with SOPs.
Purpose-Built for Enterprises
Model selection: Choose between the top AI models like GPT, Llama, or Claude based on your need for performance, security, and ability to handle scale.
Integration ecosystem: Our powerful ecosystem of 100+ integrations including CRMs, Live chat solutions, payment gateways, messaging channels, and more ensures uninterrupted journeys, allowing AI agents to efficiently resolve support and personalize customer experiences across channels.
Security: Our AI agent platform offers the highest level of security by adhering with ISO, GDPR, CCPA, and HIPAA’s regulatory guidelines, ensuring the safety and confidentiality of key customer data.
Omnichannel and multilingual: With multilingual support in 100+ languages and the ability to serve customers on 10+ channels, our agentic solutions serve customers based on their preferences - enhancing satisfaction and winning loyalty.
Get started with AI agents now.
