Intelligent Virtual Assistants for Business | Haptik
AI That Puts Your Customers First
Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycle
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Fighting Business Slowdown Due to Covid-19?
Save cost by automating 80% customer queries, reduce wait time, and improve retention using AI-powered virtual assistants.
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The World's Largest WhatsApp Chatbot
India's official Covid-19 Helpline built to Curb Misinformation and Reduce Panic
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Trusted by World's Leading Brands

Pioneers in Conversational AI since 2013


Chat & Voice Interactions


Live Implementations


Fortune 500 Customers


Consumers Reached

Why is your Customer Experience Broken?

Year after year, people continue to face the same problems when engaging with brands

Disconnect between offline and online buying


Getting help takes too long


Inefficient customer service operations


Lack of personalized human attention

haptik IVA

Intelligent Virtual Assistant

Upgrade your customer experience with AI built and trained to solve specific business problems end-to-end

Voice Enabled

Across web, telelphony, smart speakers

Agent Chat

Route complex queries to live agents

Enterprise Grade

Data Protection, Secure Platform & SDKs

CRM Integrations

Simple API connectors to any CRM globally

What is an IVA?

More than just a chabot or voicebot: Advanced Conversational AI that understands context and is designed to deliver ROI

FAQ Automation

• One Way Q&A

• No Context

• Goal was Accuracy

Defined Chat Flows

• “If-then” tree structures

• Multi-turn Q&A

• Goal was Automation

Dynamic Data Input

• CRM integrations

• Solves basic queries

• Goal was CSAT


• Deep domain knowledge

• Human like AI

• Goal is ROI

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Upgrade your CX & Save Cost during Covid-19