AI Enabled Customer Journey

Acquire
Lead Bot Aquire Customers
10x better lead conversion
Collect, score and qualify leads using Bots to better convert site visitors into customers.
Engage
Concierge Bot Engage Customers
35% customer retention
40+ ready to use customer centric Bots to drive your app usage and retention.
Service
Support Bot Service Customers
90% annual cost reduction
Leverage the best of AI and proprietary bot-to-human routing capabilities to scale customer support.
Understand
Feedback Bot Understand Customers
+3.5 increase in NPS Score
Say goodbye to static survey forms with end to end feedback collection using dynamic AI driven Q&A.
0+Live Bots
0 MILLION+Devices Reached
0 BILLION+Interactions Processed

Full Stack Enterprise Platform

Full Stack Enterprise Platform

One Stop ShopEverything you need to build, deploy and manage a conversational application across 16 different channels of text and voice.

Built On Real Consumer DataWe only focus on use cases to enable end consumer engagement on the back of real conversational data of a billion+ messages.

Best of AI + HumanProprietary Bot-to-human routing capabilities ensure live agents can resolve complex queries or intervene as needed.

The Latest

  • The Quint logo

    CASE STUDY

    Haptik's Chatbot Handled 30x Scale for Dream11 During IPL 2018

    Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine's Day.

  • The Quint logo

    IN THE NEWS

    Haptik to tap global markets for growth

    Home-grown conversational chatbot firm Haptik has set its sights on the international market, expecting non-India business to grow to over half its total...

  • The Quint logo

    FROM OUR BLOG

    How We Built Our First Voice Bot: The Business Story

    Alexa, Google Assistant and Siri, all won a place for themselves in customers hearts, homes and retail shelves everywhere. Their popularity keeps growing by...

  • The Quint logo

    FROM OUR BLOG

    Understanding Conversational AI – What, Where & How

    While the term itself does carry some weight, it ultimately boils down to the practical difference it can make to your business. So, we think it’s worth the...

  • The Quint logo

    FROM OUR BLOG

    Introducing Feedback Bot: Customer Experience and AI

    Customer Feedback is the heartbeat that pumps change across companies and domains. Product teams use feedback to prioritise their roadmap. Engineering...

  • The Quint logo

    FROM OUR BLOG

    Voice or Text: Deciding and Designing a User-First Chatbot

    Building a bot is a fairly new addition on most company’s to-do lists. That’s why when you add Voicebots to the mix, things tend to get more confusing.

  • The Quint logo

    FROM OUR BLOG

    Chatbots in Banking – Examples, Best Use Cases and the Future

    In today’s day and age, it’s our bankers, more than anyone else, who have taken Socrates’ advice seriously. Banks have been the early adopters of most...

Case Studies

  • Harsh Jain CEO & Founder, Dream 11
    “We've found that Haptik's chatbots are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with over 40 million users would not have been possible without Haptik’s chatbot being the wind beneath our wings.”
    How Haptik Scaled Dream 11’s Customer Support by 30x during IPL 2018.
  • Rohitashwa Bhotica General Manager, FuturePay
    “Integrating Haptik's Bot within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly retention rate has increased by more than 20%. We are excited about implementing more use cases in the coming months.”
    How Haptik helped Future Pay boost Weekly Retention by 21%
  • Sandeep Singh Head - Digital, Dr Lal PathLabs
    “We are very happy with the Haptik chatbot solution deployed on our website. It is already doing 20% of the call volume we get on our customer support center. The team has been great in getting us what we needed, and we plan to scale it up aggressively in the coming months.”
    How Haptik Revamped Dr Lal PathLabs' Customer Support Strategy

Want a bot which helps your business?

Get in touch with our team of experts to show you how.