AI That Puts Your Customers First

Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycle
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Trusted by the World’s Leading Brands
Featured as a recommended vendor in Emerging Technologies and Trends Impact Radar: AI in Insurance
Part of Jio Platforms Limited, the $65 billion Internet conglomerate backed by Google, Facebook, and others
Featured as one of the Top 16 Solution Providers in Decision Maker’s Guide to Enterprise Intelligent Assistants
Pioneers in Conversational AI since 2013

3B+

Chat & Voice Interactions

105

Live Implementations

6

Fortune 500 Customers

100M+

Consumers Reached

Why is your Customer Experience Broken?

Year after year, people continue to face the same problems when engaging with brands

Disconnect between offline and online buying

real-time-messaging

Getting help takes too long

customer-support

Inefficient customer service operations

virtual-personal-assistant

Lack of personalized human attention

haptik IVA

Intelligent Virtual Assistant

Upgrade your customer experience with AI built and trained to solve specific business problems end-to-end

Haptik-AI-Expert
Voice Enabled

Across web, telelphony, smart speakers

Agent Chat

Route complex queries to live agents

Enterprise-Grade
Enterprise Grade

Data Protection, Secure Platform & SDKs

CRM-Integrations
CRM Integrations

Simple API connectors to any CRM globally

What is an IVA?

More than just a chabot or voicebot: Advanced Conversational AI that understands context and is designed to deliver ROI

cognitive-ai-technology
FAQ Automation

• One Way Q&A

• No Context

• Goal was Accuracy

Defined Chat Flows

• “If-then” tree structures

• Multi-turn Q&A

• Goal was Automation

Dynamic Data Input

• CRM integrations

• Solves basic queries

• Goal was CSAT

IVA

• Deep domain knowledge

• Human like AI

• Goal is ROI

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Upgrade your Customer Experience with Conversational AI