AI That Puts Your Customers First

Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycle
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Trusted by the World’s Leading Brands
Featured as a recommended vendor in Emerging Technologies and Trends Impact Radar: AI in Insurance
Part of Jio Platforms Limited, the $65 billion Internet conglomerate backed by Google, Facebook, and others
Featured as one of the Top 16 Solution Providers in Decision Maker’s Guide to Enterprise Intelligent Assistants
Pioneers in Conversational AI since 2013


Chat & Voice Interactions


Live Implementations


Fortune 500 Customers


Consumers Reached

Why is your Customer Experience Broken?

Year after year, people continue to face the same problems when engaging with brands

Disconnect between offline and online buying


Getting help takes too long


Inefficient customer service operations


Lack of personalized human attention

haptik IVA

Intelligent Virtual Assistant

Upgrade your customer experience with AI built and trained to solve specific business problems end-to-end

Voice Enabled

Across web, telelphony, smart speakers

Agent Chat

Route complex queries to live agents

Enterprise Grade

Data Protection, Secure Platform & SDKs

CRM Integrations

Simple API connectors to any CRM globally

What is an IVA?

More than just a chabot or voicebot: Advanced Conversational AI that understands context and is designed to deliver ROI

FAQ Automation

• One Way Q&A

• No Context

• Goal was Accuracy

Defined Chat Flows

• “If-then” tree structures

• Multi-turn Q&A

• Goal was Automation

Dynamic Data Input

• CRM integrations

• Solves basic queries

• Goal was CSAT


• Deep domain knowledge

• Human like AI

• Goal is ROI

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Upgrade your Customer Experience with Conversational AI