Why Haptik?

We Get It Done - Since 2013

Only Haptik has built its platform on the back of having done it ourselves
Launched B2C Personal Assistant App

0% Automation

100% Human Agents

A direct to consumer concierge service in Asia
Crossed 10Mn Active Users

80% Automation

450+ Contact Center

One of the world’s largest chat based concierge platforms
Opened the Technology for Enterprise Partners

White Labeled Solutions

Customer Service Chatbots

Full-stack Conversational AI platform leveraging real consumer interactions
Introduced Customer Success and Analytics

100+ Enterprise Partners

$100M Strategic investment

One of the largest and most well funded conversational AI platforms globally
Established US and APAC operations

1Mn+ Queries in a day

Voice + Commerce AI

Intelligent Virtual Assistant platform to increase sales and save costs

AI built & trained for specific use cases

Only Haptik has built the entire AI product suite independently for each specific use case

Sales


Sales live agent

• Domain Specific Knowledge graph

• AI Optimized Product Recommendations

• Intelligent Prompts

• AI Lead Scoring Engine

Haptik-AI-Expert

Customer Care


Customer Service chatbot

• Entity and intent detection defined process flows

• Smart Agent Routing

• Deep CRM and Contact Center Integrations

• CSAT Score

Agility of a Startup, Resources of an Institution.

Only Haptik builds from within the Enterprise, leveraging the benefits of a long-term alliance with one of the world’s largest conglomerates.
Haptik's chatbot for businesses Haptik's chatbot for businesses

Analytics-As-A-Service

Only Haptik provides a home-grown, real-time analytics platform that comes with a dedicated Business Intelligence team.

AI to test AI

Only Haptik has an automated conversational testing platform that enables real time improvements to the AI

~30 minutes to test “happy flows” end to end

3x faster development and implementation

Real time detection of issues w/o human intervention

Ultimately resulting in better quality IVAs with higher ROI

Upgrade your Customer Experience

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