Chatbot Technology & Conversational AI Platform | Haptik

Conversational AI Built For Scale

Leverage the intelligence of more than 3 Billion interactions across all consumer touchpoints

NLU Engine

  • State of the art algorithms to add intelligence to the bots
  • Language Detection
  • Domain Classification
  • Intent Identification Named Entity Recognition
  • Multi-lingual support for ML models Bot personality & tone adaptable to context


• Domain Specific Knowledge graph

• AI Optimized Product Recommendations

• Intelligent Prompts

• AI Lead Scoring Engine


Customer Care

• Entity and intent detection process flows

• Smart Agent Routing

• Deep CRM and Contact Center Integrations

• CSAT Score

Build Once, Deploy Anywhere

Reach out to customers on the platform and medium of their choice

  • Omni-channel dialog builder tool
  • Native SDK integrations for Website, Android, iOS apps
  • Engage customers across 3rd party chat and voice platforms

Dialog Builder

Simple and powerful tool to design, build and maintain IVAs

  • Swift development using pre-defined templates
  • Integrate dynamic APIs for Complex Use Cases
  • Build and deploy in less than 4 hours

Live Agent Chat

Web interface for intervention by human agents and monitoring conversations

  • Auto-routing of complex chats from AI to agents
  • Measure agent productivity & efficiency
  • In-built monitoring, escalation, and teams feature

Analytics Dashboard

Real-time conversation metrics to measure and improve AI accuracy

  • Review and fix issues real-time within minutes
  • Analyze Conversation Funnels and Drop-offs
  • Get Alerts for trending customer issues


Secure, private, encrypted communication at scale

  • GDPR Ready
  • Encryption of data in transit and at rest
  • Penetration Testing and Security Audit of SDKs
  • Stringent access control policies

CRM Agnostic

Flexible integrations into any existing CRM platform

  • Simple API connectors that require no coding
  • Any type of booking or support or records systems
  • Response times of under 1 second
Technology Blog view all
Spello – The Spell Correction library

I am sure I won’t make a spelling mistake while writing this blog. But unfortunately, it’s hard to expect the…

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Sneak Peek into Haptik’s Engineering Culture

Sharing how we have been able to build such a great engineering culture and how we work together towards a common goal.

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End-to-end Frontend Testing at Haptik

Another year is about to end and we will move on to the next year with a lot of learnings.…

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Netlify = Frontend Productivity++

Photo by ian dooley on Unsplash At Haptik, we recently added Netlify to our frontend CI pipeline for Front-End Pull…

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Offline on-Device ML – Text Classification

Machine Learning has proven to be a great advantage over the simple rule-based system. However, it comes with its own…

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How Haptik carried out their largest Python 3 Migration

At Haptik, most of our backend stack revolves around Python. We use the Django framework to help us get started…

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Experience of a Frontend Intern at Haptik

I’ve been interning at Haptik for almost 10 months, as a Frontend Engineering Intern working in the Platform team.  The journey…

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Serverless CSV Uploader for API integrations

At Haptik, thus far, we’ve developed Conversational AI solutions for a number of enterprises across sectors. Most of the bots…

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Audit User Activity in the System

For a company to remain agile, engineers have access to multiple servers across various environments. This helps people be more…

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Code Deployment in multiple AWS accounts using Octopus

The entire Haptik backend infrastructure runs in a containerized environment. As the journey progressed we took some crucial decisions which have helped us…

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Learn more about our bot builder, live chat agent interface, analytics dashboard, HSL elements, integrations and the technology that powers them.
Read Documentation

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