NLU Engine
State of the art algorithms to add intelligence to the bots
Language Detection Domain Classification Intent Identification Named Entity Recognition Multi-lingual support for ML models Bot personality & tone adaptable to context
Language_Detection
Domain_Classification
Indent_Identification
Name_Entity_Recognition
Multi_lingual
Bot
Language Detection
Domain Classification
Intent Identification
Named Entity Recognition
Multi-lingual support for ML models
Bot personality & tone adaptable to context
chat-phone
Interpretation
Intent: “Status” Domain: “Pathology”



Intent: “Status” Domain: “Pathology”
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NLU Engine Interpretation
NLU-Engine
Build Once
Chat-Bots
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Deploy Anywhere
Platforms
Integrate with CRMs
Build | Deploy | Integrate
Use bot-builder tool to build once
Chatbots
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Engage customers across multiple platforms
Platforms
markers
Integrate with any pre-existing or custom CRM system
Custom-Integrations
Build Once, Deploy Anywhere
Reach out to customers on the platform and medium of their choice
user-icon
Use bot-builder tool to build once
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Engage customers across multiple platforms
crms-icon
Integrate with any pre-existing or custom CRM system
Background-grid Bot-Builder
Bot Builder
Bot-Builder
Simple and powerful tool to design, build and maintain chatbots
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Swift bot development using pre-defined templates Swift bot development using pre-defined templates
Use-case-icon
Build Bots for Complex Use Cases Build Bots for Complex Use Cases
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Ability to integrate with Enterprise systems Ability to integrate with Enterprise systems
Athena-agent-bot
Live Chat Agent
Athena-agent-bot
Tool for intervention by human agents and monitoring conversations
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Auto-route chats from bots to agents
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Measure agent productivity & efficiency
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In-built monitoring & escalation feature


Analytics Dashboard Teja-Bot Teja-Bot Dashboard to view reports on chat metrics and receive overview of conversations
network network Review Bot performance
filter filter Analyze Chat Funnel and Drop-offs
alarm-icon alarm-icon Get Alerts for trending customer issues
Learn more about our bot builder, live chat agent interface, analytics dashboard, HSL elements, integrations and the technology that powers them.

Research Papers, Blogs & Contributions

  • Audit User Activity in the System

    Tech Blog

    Audit User Activity in the System

    Learn how we monitor user activity on our servers at Haptik, to maintain security compliances.

  • Serverless CSV Uploader for API Integration

    Tech Blog

    Serverless CSV Uploader for API Integration

    Many of our Conversational AI solutions require API integrations. Learn about the process Haptik has set up to enable partners to upload CSV's required for those integrations.

  • Code Deployment On AWS Using Octopus

    Tech Blog

    Code Deployment On AWS Using Octopus

    Learn how Haptik's DevOps team used Octopus to enable code deployment in multiple AWS accounts.

  • Experience of a Frontent Intern

    Tech Blog

    Experience of a Frontent Intern

    Shivang Bhandari, Frontend Intern with the Platform Team, shares his learnings from his Haptik experience.

  • How Haptik Carried Out Their Largest Python 3 Migration

    Tech Blog

    How Haptik Carried Out Their Largest Python 3 Migration

    Learn how Haptik planned and executed its largest migration to Python3.

  • Open Source Entity Recognition

    Tech Blog

    Open Source Entity Recognition

    Named Entity Recognition is a key component of successful NLP applications. Learn how Haptik open-sourced entity recognition for Indian languages.

  • Automating Bot Testing

    Tech Blog

    Automating Bot Testing

    Continuous testing is essential to maintain the quality of our solutions. Read on to learn about Haptik's automatic bot testing tool.

  • Text-on-Image

    Tech Blog

    Putting text on image using python – part 1

    Computer graphics teaches us how a pixel on a screen can be manipulated to draw beautiful shapes, artistic typography, eye-catching illustrations. Come along, open your favourite text editor, follow me and I’ll help you draw dynamic text data on images.

  • Researchpaper

    Research Paper

    Exploring the importance of context and embeddings in neural ner models for task-oriented dialogue systems

    In this paper, we evaluate a modified version of the recent state of the art neural architecture in a conversational setting where messages are often short and noisy

  • Empowerment

    Tech Culture Blog

    Empowering developers at Haptik using CI/CD & monitoring

    Frequent code addition, the large number of iterations & bug fixes often need to go live as soon as possible and helps us improve quality. Over time, we have also built a lot of micro-services to make our platform featureful.

  • Text-on-Image

    Tech Blog

    Putting text on image using python – part 2

    In the first post of this series, I introduced you to the basics of text drawing in Python by adding a greeting text on an image. I also highlighted examples of how I further extended this functionality to create some complex images at work.

  • AWS

    Tech Blog

    Setup auto-scaling for aws elasticsearch

    Elasticsearch has been around for a while now and is being used in almost every other application as a search engine

  • MQTT

    Tech Blog

    Real time messaging using mqtt

    Building a bot is a fairly new addition on most company’s to-do lists. That’s why when you add Voicebots to the mix, things tend to get more confusing

  • ResearchPaper

    Research Paper

    Production ready chatbots: Generate if not retrieve

    In this paper, we present a hybrid model that combines a neural conversational model and a rule-based graph dialogue system that assists users in scheduling reminders through a chat conversation

  • RabbitMq-cluster

    Tech Blog

    Setting up a rabbitmq cluster & failover

    Based on Erlang Programming Language it handles clustering and failover very smoothly. RabbitMQ is used to queue messages sent between applications

  • bug

    Tech Culture Blog

    A day in the life of a quality analyst at haptik

    In the early days at Haptik the engineers built, tested, and released software all by themselves....

Learn more about our bot builder, live chat agent interface, analytics dashboard, HSL elements, integrations and the technology that powers them.

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