Omni Channel Full-Stack Platform

Omni Channel Full-Stack Platform Omni Channel Full-Stack Platform

Comprehensive Machine Learning

Comprehensive Machine Learning Comprehensive Machine Learning

Domain Classifier
The first step to resolving a user’s chat is to figure out the domain the user is chatting about.

Named Entity Recognition (NER)
Ability to detect relevant entities from user's message. This engine is designed ground up for chat bots and is 1st in the world to be open sourced for anyone to use. You can find the open source repository here.

Deep Learning Layer Supervised
Using millions of data points built up through previous conversations and third party data, the machine learns to respond back to certain queries it may have never seen before and send an accurate predictable response.

Graph Based Chat Flows Supervised
Once we figure out the domain and entities, we figure out the intent of the conversation and the chat goes through a conversation tree to figure out the right response.

ML Orchestration Layer
Takes input from all the different algorithms and picks the right response to continue the conversation. This layer helps bring everything together and makes the system more scalable. We can add and remove any algorithms as long as they follow the same protocol. This layer also helps send data to our data lake which powers our analytics engine.

Chatbot Platform Tools

1. Bot Builder

  • Comprehensive bot design platform
  • Drag-drop messages in the chat flow
  • Ability to integrate with Enterprise systems

2. Agent Chat Interface

  • Auto-route chats from bots to human agents
  • Measure agent productivity & efficiency
  • In-built monitoring & escalation feature

3. Analytics Dashboard

  • Get insighful Bot performance data
  • Analyze Chat Funnel & Drop-offs
  • Get Alerts for trending user issues

Want a bot which helps your business?

Get in touch with our team of experts to show you how.