The World’s Largest Messaging Platform

Haptik is one of WhatsApp’s leading partners globally, enabling customer care and conversational commerce for over a billion users of the app 


Timely and right communications have been a key pillar in our fight against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time that has been handling millions of diverse queries in both English and Hindi. The helpdesk has been successfully catering to millions of WhatsApp users in India and has been immensely valuable in helping us keep our citizens rightly informed.”

– Abhishek Singh, President & CEO, National eGovernance Division (NeGD)

2 Billion+

WhatsApp users in the world

5 Million+

Businesses globally engage with users using WhatsApp


Faster response times on messaging vs phone call


The Call Center of the future


Recommendations that drive transactions

Share personalized user-specific product recommendations, important alerts, discounts, and seamlessly, sell —all while saving time, money and human resources. You can also prompt customers to share their real-time location to enhance delivery.

Deflect traffic from costlier channels to WhatsApp

WhatsApp enjoys an open-rate of around 70%. Seamlessly re-route high volumes of incoming support queries from call centers to WhatsApp. Chat with your prospects and customers and resolve queries 24*7, significantly bringing down operational costs.


Enterprise-grade long term strategic partner

Haptik has enabled the world’s largest WhatsApp chatbot ever built for the Government of India with over 25 million users. The company’s largest shareholders are Reliance Jio, who in turn count Facebook as one of their strategic investors.  

Want to try WhatsApp Commerce to accelerate your business?

We’re running a limited offer to help businesses jumpstart their WhatsApp Strategy

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Upgrade your Customer Experience with Conversational AI