The Haptik Bot has done a wonderful job for us. It was able to handle a large number of queries, far beyond what our agents would have been able to manually do given the rise in the number of queries during the sale. 75% of responses were handled without human intervention - a massive savings for us in terms of man-hours! We are very impressed with the Haptik team, who were able to offer a solution in such a short span of time. We look forward to continuing our association with Haptik for more long-term projects.
Our ASK-IIFL Intelligent Virtual Assistant has helped us cater to large volumes of user queries in real-time. We've significantly reduced our resolution time to 45 seconds/query. Haptik has been instrumental in helping us provide exceptional user experiences and stellar customer support.
Our customers often contact us with the same kind of requests. Using Haptik, we built Zuri and we have been able to achieve greater business efficiency and 70% end-to-end query resolution. In addition to the positive response from our customers, Zuri has helped us to offer 24x7 support to complement our HelpPoint timings and ensure we are there when our customers need us the most.
Haptik’s Live Chat solution has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented this solution.
Haptik's IVAs are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with over 40 million users would not have been possible without Haptik's IVAs being the wind beneath our wings.
Customer care requests are routine, repetitive queries
Daily time spent by 1 Billion+ people on messaging apps
Faster resolution of requests on chat vs other mediums
Reduction in cost per query for the world’s 3rd largest hotel chain
Increase in CSAT for a leading digital media platform
Savings across support operations for a fantasy sports website
On average, Haptik’s AI is equipped to resolve 80% of customer queries, and automatically routes complex issues to your support agents based on their skill sets and current workload.
Our chat SDKs are powered with built-in UI capabilities including image carousels, video thumbnails, quick reply buttons, contextual bot prompts, store locators, and more, making it as easy as possible for you to communicate with your customers.
Haptik’s NLU (natural language understanding) continues to set new industry standards for accuracy. Our model is able to comprehend human emotions, make small talk, identify profanity, and detect gibberish--all of which facilitate richer customer insights while ensuring a top-notch user experience.