people will switch to a competitor after a poor customer service experience
Customers Hang Up in Frustration
faster resolution of requests by AI vs. live agents
Reduction in support costs for the world’s 2nd largest telecom operator
Increase in CSAT for leading life insurance provider
savings in support operations for a broadband company
Haptik seamlessly integrates with your existing contact center operations. The system is modular to plug and play whichever way you want. You can choose to use the entire system for end to end operation management or simply plug in the Conversational IVR into your existing systems.
Effectively communicate with users in the language they are most comfortable with. Our linguistic models can detect when a user speaks in duplex, hybrid, or mixed languages (for e.g. English + Spanish) to truly understand user intent and deliver accurate and valuable query resolution.
Our robust dialog builder equips you to handle end-to-end management operations by building systematic flows to resolve requests. Moreover, it also allows you to interconnect the flows and provides context-switching, making inter-departmental processes seem like a breeze.