We partnered with Haptik to create an Intelligent Virtual Assistant for Valentine’s Day. This was our first foray into using Conversational AI to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials looking for gifting options on Valentine's Day and the overall results have been extremely encouraging with over 64% engagement rate and 12.9% conversion rate.
The Finance Shop IVA has provided us with an innovative platform to reach out to and cater to the interests of our target customers. We've received 90% positive feedback and and I foresee a great potential in this partnership.
Integrating Haptik's IVA within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List assistants and our overall weekly retention rate has increased by more than 20%
The Haptik chatbot has provided us with an innovative platform to reach out to and cater to the interests of the millennial customer. The response has been encouraging and I foresee a great potential through Haptik.
Increase Y-o-Y in voice-driven product search
Customers don't transact online due to unanswered FAQ's
Consumers want customized product recommendations
Increase in online orders for one of the world’s top 5 QSR chains
Increase in retention for a multi-brand retailer
Increase in annual sales for a smartphone brand
Truly understand user requirements and provide expert-like guidance to nudge visitors ahead in the buyer’s journey. Our intent-based recommendation engine helps you automatically match user requirements with your product catalog, descriptions, customer reviews and other historical data to offer relevant buying guidance and increase conversions.
The way users interact with businesses largely depends on the task they’re trying to fulfill. Having a simple ‘task completion’ approach to conversational flows breaks user-experience and causes drop-offs. Our NLU Engine is designed to create custom flows based on user intent across different tasks. It builds a knowledge repository of all your inventory using several data points and recommends options that best fit the user’s specific requirements.
Digital Assistants and smart speakers are transitioning the way customers shop online, making the shift towards a no UI ecosystem. Our Speech to Text feature that allows you to interact with customers across channels such as in-store, kiosks, app, website, or smart speakers.