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Solutions Architect

Location: Mumbai, 1 Vacancy - Fulltime

What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

We want to be the most admired brand globally when it comes to enterprise conversational AI. We deeply care about building the right solutions for our clients and ensure they get the desired result. As a Solutions Architect, you will work closely with our clients to deliver the right solutions for them with the highest levels of quality.

What will you do every day?

Solution Architects are responsible for marrying the business requirements of the customer with the technical capabilities of the Haptik Conversational Platform. You need to dig deep into the customer’s complex enterprise technical stack to understand their capabilities and limitations to identify the ideal way to integrate the Haptik platform. This might involve custom development effort that will need to be identified, scoped, planned and executed in a timely manner.

You also need to be a consultant to the customer and work with him on what is the right implementation plan, use cases and integrations that need to be done so as to deliver maximum ROI to the client. You own the “why” and “how” to build.

This position reports into VP, Engineering.

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Work with the business development team to Initiate project scope documentation, statements of work, technical engagements, and business requirements related to customer engagements.
  • Ensure Technical Discovery has been completed prior to entering into deep proposals and/or contracting process.
  • Define acceptance criteria for the project and it’s success metrics.
  • Participate in bids and create detailed RFP, RFI and proposals.
  • Finding the best tech solution among all possible to solve the existing business problems.
  • Describing the structure, characteristics, behavior, and other aspects of the software to project stakeholders - Be the bridge between technical and non-technical specialists!
  • Be a technical and product expert on the Haptik platform and its capabilities.


  • 2-3 years of experience as a Project Manager/Engineering Manager/Solutions Architect or relevant experience.
  • At least 6 years of working experience in multiple IT fields - Cloud, Native Mobile Apps, API Development and Integration, Enterprise Software.
  • Bachelor’s/Master’s Degree in Engineering from a Tier 1 institute like IIT, BIT, NIT, etc. or US/UK.
  • Previous experience of working in Chatbots / AI domain a plus.
  • Experience working in startups or successful entrepreneurial adventures.
  • Strong problem solving and analytical skills.
  • Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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