Senior Machine Learning Scientist

Location: Mumbai, 1 Vacancy - Fulltime

At Haptik, we believe conversational computing represents the next evolution of how people will get things done. We have been at the forefront of this paradigm shift having processed close to 2 billion interactions over the past five years. ​We are currently looking to grow our Machine Learning team to strengthen and expand multiple research projects in the domain of information retrieval, intent and entity extraction from complex dialogues, personalising chatbots with emotions and personality. As Senior Machine Learning Scientist, you should be willing to deep dive into Haptik’s exponentially growing text data consisting of more than 2 billion messages exchanged over more than 300 enterprise bots and build scalable, personalized and robust dialogue system using Natural Language Processing and deep learning. This position directly works with leadership team and Founders to align research with the vision of the company.


  • Drive the research and innovation at Haptik in result oriented direction
  • Mentor research team during experimentation phase and help them narrow down in conclusive direction
  • Experiments and prototype new ideas in the domain of transfer learning to better leverage data sources across languages using NLP and deep learning algorithms
  • Benchmark the prototype on Haptik’s Data to gain required precision
  • Perform in depth analysis of failure points of algorithm on different environments
  • Improve precision and recall of existing modules by using data generated by human agents at the failure point of current algorithm.
  • Foresee data requirements for future research projects and come up with innovative approaches for data generation
  • Scale models for multiple domains with help of devops, backend and frontend teams.
  • Publish and present successful research in relevant journals and conferences


  • 5+ years of industry experience or Post graduation with 3+ years of research experience in Machine Learning projects
  • Experience working on variety of Datasets which includes text, images and other logs or clickstreams.
  • Proven and successful experience on at-least one of the projects amongst information retrieval, machine comprehension, entity recognition, intent detection, semantic frame parsing or machine translation
  • Experience with training and tuning language model on large datasets
  • Experience working with SQL, NoSQL or graph Database
  • Proficient at programming in any one language
  • Relevant publications, patents or talks delivered in reputed conferences
  • Experience working on Indian language is bonus
  • Knowledge of parallel computing and hands on experience with Mapreduce algorithms is a bonus
  • Sense of responsibility and proven leadership
  • Strong communication skills
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