With JioMart’s vision to transform the way India shops, it aims to connect local kirana shops with consumers through their application.
The scale of JioMart requires a robust and powerful Customer Support solution. Haptik partnered with JioMart to build a WhatsApp chatbot that allows customers to shop from nearly three crore small Indian kirana shops.
Watch the recorded session to gain insights on:
- JioMart - a landmark project to transform the unorganized retail sector
- Handling JioMart’s complex Customer Support queries with Haptik’s IVA technology
- How JioMart enhanced CX with Haptik
- Key insights on how JioMart increased daily sessions by 7%
- Tips & tricks on how to get started and have a successful implementation
Haptik’s Whatsapp IVA has successfully assisted JioMart’s vision to boost the growth of hyperlocal retail shops in more than 200 cities in India. The WhatsApp - Jio partnership will indeed be a monumental story in India’s retail history.
The two speakers break down how WhatsApp is helping JioMart digitally empower the Retail and FMCG industry.
Watch the recorded session now!
