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On-Demand Exclusive Webinar | CX Trends in 2025


73% of customers expect brands to understand their unique needs and provide personalized experiences. 2025 is the year of elevated CX.

What You’ll Learn:

  • Top CX Features in Action – Get an insider’s look at Click-to-WhatsApp Ads (CTWA), WhatsApp Flows, and GenAI Sales Assistant, and see how they’re reshaping customer journeys.
  • Expert Panel Featuring Havells Leadership – Hear directly from Sourabh Priyadarshi, AVP at Havells, as he shares how innovation and automation are redefining customer interactions in the industry.
  • Real-World Success Stories – Learn how leading brands are leveraging AI-powered solutions to boost engagement, improve conversions, and drive business growth.
  • Live Q&A with Industry Experts – Get your most pressing questions answered by leaders from Haptik & Havells on how to scale your customer experience strategy.

  • Who Should Attend? If you’re seeking actionable insights to elevate your customer experience strategy, this session is for you.

    Roles: C-suite, VPs, Department Heads, Senior Managers, and Managers in Marketing, CRM, Technology, and Product Departments.

    Industries: Retail/eCommerce, Healthcare, Fintech, and Digital Native businesses.

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