Haptik introduces the Intelligence Satisfaction Score (ISAT) - an industry-first framework to measure the performance of an Intelligent Virtual Assistant. Read the whitepaper to learn all about ISAT and how it delivers actionable insights that truly transform your brand’s customer experience.
This white paper is a comprehensive guide to Intelligent Virtual Assistants (IVAs) - explaining what they are, how they differ from chatbots, and the advanced capabilities that make them valuable to brands
This white paper explores the costs and complexities involved in building an Intelligent Virtual Assistant (IVA) solution that comprehensively solves business problems.
Read the whitepaper to learn how Intelligent Virtual Assistants can use Disambiguation to clarify user intent, leading to clearer and more productive conversations, and enhancing overall customer experience.
This research paper examines the role that bot personality plays in influencing user experience with AI-powered chatbots and virtual assistants in an enterprise context.
A report that details how Indian enterprises have been using Haptik's chatbots and what it has done for their business.
A report on the state of chat bots today and what the future holds for this space.
In this paper, we evaluate a modified version of the recent state of the art neural architecture in a conversational setting where messages are often short and noisy.