Haptik

Quality Executive

Location: Mumbai, 2 Vacancy - Fulltime

Haptik has been into the chatbot space from past 4 years and we are continuously innovating and evolving our chatbots. We are currently looking for an enthusiastic, self-motivated Quality Executive to join our Customer Success team. The ideal candidate will have strong attention to detail, a sense of ownership, a positive attitude, and a willingness to help support a busy QA team.

Responsibilities

  • Using In-house tools/dashboards for bot maintenance and improving overall bot performance.
  • Maintain records and documentation as needed by the client to provide thoughtful and professional inputs..
  • Help to drive innovation and continuous improvement in quality management and related business processes.
  • Monitors bot performance by gathering relevant data and producing statistical MTD reports.

Requirements

  • Bachelor’s degree in any stream
  • 1 - 2 years of Experience as QA
  • Moderate knowledge in Microsoft Excel.
  • Well versed in creating presentations over Powerpoint/Google Slides.
  • Strong initiative, a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities
  • Ability to derive insight from data and build an actionable strategy based on analysis
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