Haptik

Quality Assurance Engineer

Location: Navi Mumbai, 1 Vacancy - Fulltime

What we want to accomplish and why we need you?

Haptik’s Virtual Assistant for Commerce provides customers with an intuitive conversational way to discover and shop for products or services. This includes recommendations (which are the most romantic hotels near the beach in north goa / show me some in ear headphones with awesome bass), information (does this mobile support dash charging / what’s it’s screen size), quality (how good is it’s camera / how have solo travellers rated this hotel), comparisons (which of these two options is better for gaming), guidance (how much ram do I really need / what are the benefits of laser autofocus) and a variety of other types of customer queries.

What will you do every day?

As a QA engineer, you will own the testing and quality of all Virtual Assistants delivered by our team. You will be working in a fast-paced agile environment with a talented team of Developers.

  • Test and ensure the highest standards of quality for all Virtual Assistants developed at Haptik for our Enterprise clients.
  • Adapt traditional manual and automation testing practices to sophisticated conversational AI systems.
  • Design, write and execute detailed Test Cases for upcoming features and ensure customer requirements and delivered products are closely aligned.
  • Contribute ideas to improve/develop our QA processes and best practices based on your extensive experience.
  • Troubleshoot application issues and coordinate issue resolution with developers, PMs, internal teams at Haptik and with client teams.
  • Ensure that software functionality is implemented with a focus on code optimization and organization.

Ok, you're sold, but what are we looking for in the perfect candidate? (Requirements)*

  • B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
  • 1-4 years of prior experience in Testing web / mobile products.
  • Excellent written and verbal communication skills.
  • Very good understanding of Testing processes and concepts.
  • Self-starter with the ability to multitask, prioritize, manage workload and consistently deliver results.
  • Experience with using the latest Web service / API testing tools. (eg. POSTMAN, JMeter, etc)
  • Experience with using the latest engineering tools. (eg. Jenkins, JIRA, Confluence, Git/Perforce)
  • Experience working in a scrum-based, agile development environment.
  • Experience with API automation testing or in testing chatbots at scale would be a bonus.
  • Uncanny ability to inspire and drive a quality first culture in your team.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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