Quality Assurance Engineer

Location: Mumbai, 1 Vacancy - Fulltime

At Haptik, we believe conversational computing represents the next evolution of how people will get things done. We have been at the forefront of this paradigm shift having processed close to 2 billion interactions over the past five years. We build bots for all sizes of Enterprises, big and small and are looking for a QA Engineer to help test and ensure the highest quality in all bots that are delivered to our clients. As a QA engineer, you will need to have a strong knowledge of testing practices and an ability to employ traditional practices to the chatbot domain. This role is ideal for someone with good communication skills, attention to detail and an interest in being part of building great chatbots. If you are looking for a challenging opportunity at a company that is building the next phase of technology apply now!


  • Test and ensure the highest standards of quality for all chatbots developed at Haptik for our Enterprise clients.
  • Ability to adapt traditional testing practices to sophisticated chatbot and AI systems
  • Design, write and execute detailed Test Cases for upcoming features and ensure customer requirements and development is closely aligned
  • Contribute ideas to improve/develop our QA processes and best practices based on your extensive experience
  • Troubleshoot application issues and coordinate issue resolution with developers, PMs, internal teams at Haptik and with client teams
  • Uncanny ability to inspire and drive a quality first culture in your team
  • Ensure that software functionality is implemented with a focus on code optimization and organization


  • B.E. / B.Tech. / MCA in Computer Science, Engineering or related field is required
  • 2-4 years of prior experience in Testing web/mobile products
  • Excellent written and verbal communication skills
  • Very good understanding of Testing processes and concepts
  • Self-starter with the ability to multi-task, prioritize, manage workload and consistently deliver results
  • Experience with using latest Web service / API testing tools (eg. POSTMAN, JMeter, etc)
  • Experience with using the latest engineering tools (eg. Jenkins, JIRA, Confluence, Git/Perforce)
  • Experience working in agile methodology.


  • Experience with API automation testing
  • Prior experience in testing chatbots at scale
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