Haptik

Program Manager

Location: Mumbai, 1 Vacancy - Fulltime

Haptik is on the lookout for a passionate and driven Program Manager for its Enterprise SaaS Business. S/he will be responsible for developing the industry first chatbots that solve for pressing industry problems of various partners that Haptik team will onboard. An ideal candidate will be someone who is highly data-driven, user-experience focussed and is able to understand the complexities and nuances involved right from conceptualising the chatbot to deploying it on partner's platform, and monitoring it's efficacy subsequently.

A person who can think on behalf of the user and can run tight project cycles would be successful in this role. Your ability to solution and identify the right product fit that addresses the client’s problem will differentiate you from the rest.

This position reports into SVP and Business Head.

Responsibilities

  • Work with the Business Development team to concretise the proposals for various prospective clients
  • Design conversational solutions for clients that solve for their business goals within the framework of the platform, keeping user experience at the centre of the thought process
  • Rigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification and closure
  • Work with multiple stakeholders, both internal and external, to ensure the projects are delivered on time
  • Be a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis
  • Provide clear direction to the development team on the bots scope and run scrums and sprints with them
  • Work with the customer success team to work on continuous improvements of chatbots
  • Plan out development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement

Requirements

  • 4-6 years of experience as a Product/Project Manager, preferably on a consumer-facing product.
  • Bachelors/Master’s Degree in Engineering from a Tier 1 institute like IIT, BIT, NIT, etc. or US/UK
  • Strong understanding of the consumer internet ecosystem. Previous experience of working in Chatbots / AI domain a plus
  • High-level understanding of various tech platforms like Android, iOS, Web, Voice, etc.
  • Experience working in startups or successful entrepreneurial adventures
  • Strong problem solving and analytical skills
  • Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment
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