Smart Agent Chat

Augment AI Agents’ Efficiency with Human-Driven Support

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Leverage intelligent Conversational AI Agents to automate routine queries and streamline handoff to human agents for complex query resolution.

Get A Demo
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Centralize Support with Agent Inbox

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  • circle-check Omnichannel agent workspace: Pick up conversations happening on any channel with Omnichannel Agent Workspace & expedite resolution.
  • circle-check Reduce Handling Time: Reduce the time spent by agents on each query/ticket with real-time summaries and recommendations.
  • circle-check Personalize Responses: Easily integrate Agent Co-Pilot with your CRM to equip agents with insights into customer journeys, and craft personalized responses.

Empower Human Agents with Intelligent AI Co-Pilot

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Provide faster, highly personalized responses via AI-driven sentiment analysis and chat summaries. agent_co-pilot-summary_01_01_24

AI-Powered Responses down arrow

Get automated response suggestions powered by AI for faster responses and consistency in answering queries. co-pilot-suggestions_01_01_24

AI Tone Enhancer down arrow

Help human agents adjust the tone of their responses to resonate with customers and reduce ambiguity. tone-enhancer_01_01_24
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Blend AI Agents’ Efficiency with Human Empathy

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  • circle-check Manage agent workload: Automate routine query resolution with intelligent AI agents, reducing human agent workload.
  • circle-check Instant responses: Enable your agents to send quick responses with AI-generated conversation summaries & AI-driven responses.
  • circle-check Effective SLA Management: Define clear resolution times, business hours, and key parameters for accurate alignment of agent and customer expectations.
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Integrate with a Live Chat Solution

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  • circle-check Unified interface: Get all the data you need within a single user interface, without switching between systems.
  • circle-check Seamless data integration: Send chat transcripts to your external client systems using Webhooks, ensuring real-time data synchronization for enhanced customer insights.
  • circle-check 3rd-party solutions: Easily integrate with leading Live chat solutions like Salesforce, Zendesk, Zoho, and more to enhance customer support and ensure smooth agent handover.

Empower Human Agents at Each Step

boost customer satisfaction

Robust guardrails

Custom Admin
Controls

Effectively manage roles & permissions, secure sensitive data with PII masking & glean actionable insights through feedback surveys.

Streamline support

Efficient Queue
Handling

Effectively manage customer expectations with timely responses, wait time messages, and more that prevent potential issues with queue congestion.

Low Code AI Agent Builder

Streamlined SLA
Management

Ensure timely resolution with real-time monitoring, automated alerts, and adaptable SLA configurations for maximum efficiency & satisfaction.

Highly Scalable

Cutting-Edge
Analytics

Help agents optimize support operations with real-time chat statistics, missed chats report, agent concurrency report, SLA performance report, and more.

Enhance Support Efficiency at Scale