INTELLIGENT ANALYTICS

Unlock Data-Driven Customer Experiences with Cutting-Edge Analytics

Intelligent-analytics

Track agents’ performance with real-time analytics. Stay on top of KPIs, query resolution, and customer satisfaction via unified dashboards, driving data-driven improvements and enhanced customer experiences at scale.

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Intelligent-analytics

Reimagine Agent Efficiency with Generative AI

1. AI Chat Summaries with Sentiment Analysis

AI-powered chat suggestions and summaries to ensure faster response time, and personalised, effective query resolution.

2. AI Assisted Responses

AI generated response suggestions to help agents quickly resolve customer queries based on conversational context and past queries resolutions.

3. AI Powered Tone Enhancer

Enable agents to adjust ton and rephrase responses - allowing them to craft effective responses.

Real-Time_Insights

Comprehensive Real-Time Insights

Real-Time_Insights
  • circle-check Identify trends to address recurring issues, optimize response strategies, and improve support efficiency
  • circle-check Track KPIs and refine customer strategies with real-time insights into user behavior and experience
  • circle-check Explore growth areaswith insights into common user queries by adding them to your conversational flows
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Streamline Operations with Insights Agent

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  • circle-check Measure customer sentiment from start to the end of support conversations for a full picture of customer satisfaction
  • circle-check Monitor agents’ efficacy in resolving customer queries across various parameters indicating their understanding and handling of ticket
  • circle-check Ensure consistency and quality of customer conversations by tracking agents’ compliance with standard operating procedures (SOP)
Agent_Efficiency

Optimize Agent Efficiency

Agent_Efficiency
  • circle-check Allow agents to analyze trends and optimize staffing levels to ensure timely resolution & reduced wait times
  • circle-check Enable agents to track efficiency and identify areas of improvement with relevant KPIs
  • circle-check Leverage custom conversation funnels to track bot effectiveness by monitoring completion rates, drop off points, etc

Unleash the Power of Data on Customer Experience