Principal Product Manager, Enterprise

Location: Mumbai, 1 Vacancy - Fulltime

Haptik is on the lookout for a Senior Product Management leader for its Enterprise SaaS Business. S/he will be responsible for building and leading a team of passionate Program & Product Managers to deliver industry-first chatbot solutions that solve for pressing problems. An ideal candidate will be someone who is highly data-driven, user-experience focussed and has a solid track record of delivering high-quality products.

We expect this person to be a self-starter who proactively identifies problems, proposes solutions and drives the team to address them. You should be strong technically, with a track record of successfully designing and delivering solutions for complex problems. You should be able to work independently in highly ambiguous environments and comfortable with new technologies.

This position reports into the VP of Product with a strong alignment with the Enterprise Business Head.


  • Work with business head to define market and product expansion for Haptik’s enterprise products
  • Have a deep understanding of conversational technologies and shifting trends in the market to build compelling products for enterprises
  • Be a product owner for Haptik’s Enterprise platform and deliver platform features that help scale delivery and improve quality
  • Mentor and Lead a team of Program managers to ensure all projects are delivered in time with the highest levels of quality
  • Mentor, motivate and inspire your team by providing regular feedback and working closely with them to align their personal goals with that of the entire team
  • Be a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis
  • Plan out development roadmap for the Enterprise development team and provide relevant insights to the platform owners for further improvement


  • 8-12 years of experience as a Lead Product/Project Manager, preferably on an Enterprise / SAAS product
  • Strong understanding of the consumer internet ecosystem. Previous experience of working in Chatbots / AI domain a plus
  • Experience working in startups or successful entrepreneurial adventures
  • Strong problem solving and analytical skills
  • Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment
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