Haptik

Platform Evangelist

Location: Mumbai, 1 Vacancy - Fulltime

Haptik is on the lookout for a dynamic and driven individual for the role of Platform Evangelist. The role requires a good blend of technical, product and interpersonal skills with a passion to drive adoption of new platform/product in the market. The vision is to make the Haptik Platform as defacto platform for bot builders.

Responsibilities

  • Communicate regularly with internal and external teams to help them build bots effectively on the platform.
  • Ensure the 3rd parties are successful and are able to leverage the platform to its maximum potential
  • Conduct trainings for third party bot builders, ISVs, etc.
  • Create training & marketing material, like articles, short videos, manuals, etc to communicate capabilities of the platform.
  • Be the solutioning expert to help them build right conversational experiences and implement that
  • Gather feedback on platform usage and work closely with Product Manager to improve the platform.
  • Keep up with the trends in the industry and platform capabilities of the competition.
  • Troubleshoot issues for clients and work with different teams to resolve issues.
  • Build the team and processes as and when things scale up.

Requirements

  • 4-6 year of experience with at least 2-3 years of experience as a developer.
  • Demonstration of critical product and consumer thinking during his/her career.
  • Worked on integration of sdks and apis and has a good ability to troubleshoot issues.
  • Experience of building a bot on any platform will be added advantage.
  • Excellent communication skills and experience dealing with multiple stakeholders.
  • Experience of managing a team will be a plus.
  • Prior experience of working on a platform and scaling the same will be a big plus.
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