Our Enterprise Partners in the Industry
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Samsung Logo Times of India Logo Economics Times Logo News Point Logo
Dream-11 Logo Zee Logo
Viacom18 Logo
Why Conversational AI?
Improve customer engagement through real time communication while consuming content
Replace e-mail with chat as the primary instant channel for customer support
Market services through bot-administered push notifications
Build branded content using vernacular voice platforms
Boost retention through entertainment & service features
Use cases for Media & Entertainment
Bot Use cases


Help users find the right content on your platform

Upgrades and Subscriptions

Inform customers about and facilitate upgrades and subscriptions

How-Tos and FAQs

Answer users' queries related to rules, account details and eligibility

Tech Troubleshooting

Automate the resolution of buffering or quality issues


Display and recommend the right products to the right customers

CRM Integration

Directly create tickets for offline resolution of user queries

Refunds and Cancellations

Automate the handling of refunds and cancellations

Drive Engagement

Drive further engagement through add-on bot solutions likes jokes, quizzes, reminders etc.

Human Chat

Route complex queries to human agents in real time

Industry Case Studies, Blogs & News

  • Samsung


    Haptik crosses 3 million users in engagement on Samsung My Galaxy

    Haptik's AI-enabled Concierge service, which powers Samsung's MyGalaxy app, has crossed 3 million users. Learn more about the largest successful implementation of Haptik's chatbot platform.

  • Dream11

    Case Study

    How Haptik Helped Scale Dream11's Customer Support by 30x During IPL 2018

    We've found that Haptik's chatbots are one of the strongest, most technologically advanced in the market. Our success this IPL season with over 40 million users would not have been possible without Haptik.

  • Yourstory


    With its chatbot, Haptik takes on Dream11’s IPL gamers

    Haptik deployed a Customer Service chatbot for Dream11 for the 2018 IPL season. Learn how Haptik's bot effectively scaled up Dream11's customer support to handle a massive spike in queries during the games.

Want a bot which helps your business?

Get in touch with our team of experts to show you how.

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