Haptik logo

Manager, Marketing Communications

Location: Mumbai, 1 Vacancy - Fulltime

What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 3 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable intelligent virtual assistants for large brands, increasing sales while saving costs. With a 150+ member strong team across 7 global locations, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

In enterprise software, communicating the message around what the brand stands for is half the battle. Because storytelling is what matters, and stories are what people want to hear. We are looking for someone to manage various aspects of Haptik’s marketing communications.

What will you do every day?

You will be taking functional concepts and converting them into content which will then be distributed across various touchpoints. You will manage global PR, social media, participate in content creation and help put together the right set of on ground events for the brand to get maximum visibility.

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Overall responsible for outbound PR across all markets to gain maximum brand visibility.
  • Own the brand voice and enable it across the company - how/when/who to communicate with.
  • Manage the social media channels of the company end to end with Twitter and Linkedin being the primary ones.
  • Work with the rest of the marketing function on company blogs, newsletters, videos, etc.
  • Own the applications and execution for industry awards, events, conferences, etc. to build external outreach for the brand.


  • 2-4 years experience in B2B SaaS Marketing, Communications, Content Creation, or related field.
  • Bachelor’s Degree in Marketing or related field.
  • Extremely creative, thinks “out-of-the-box” and resourceful at the same time.
  • Enjoys working with technical products and translating it to customer friendly language.
  • Excellent communication skills, both written and verbal.
  • Strong problem solving and analytical skills.
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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