Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution.
We are on the lookout for a dynamic individual in the Customer Success Team who works closely with the enterprise clients helping them achieve their business goals. This is a managerial role wherein you will be guiding a team of analysts and also dealing with value enterprise clients directly.
As a Customer Success Manager, you will be working in a cross-functional team delivering successful IVAs of highest quality to our varied set of clients and creating engaging product experiences. You'll get ample client facetime and together, we'll work towards translating their business objectives into ROI. You should have excellent ability to work with larger data sets. You will provide unrivalled product knowledge and skills to help clients improve their End User experience. While you know how to work hard, you should also know how to have fun at work and make friends with your colleagues. This being a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn't afraid to roll-up their sleeves and contribute across many different functions.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.
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