Machine Learning Scientists

Location: Mumbai, 1 Vacancy - Fulltime

Haptik is looking to grow it's Machine Learning team to strengthen and expand its automation capabilities. We are looking for a passionate individual who is willing to deep dive into Haptik's existing text data consisting of more than 10 million messages and build scalable unsupervised question answering systems across multiple domains using Natural Language Processing, ML and deep learning.


  • Understand documentation for existing Machine Learning Algorithms at Haptik
  • Drive the research and innovation at Haptik in result oriented direction
  • Come up with new approaches and ideas to improve current performance of ChatBots across multiple domains and build highly personalized user experience.
  • Research and prototype new unsupervised algorithms using combination of NLP and ML
  • Benchmark the prototype on Haptik’s Data to gain required precision
  • Perform in depth analysis of failure points of algorithm on different environments
  • Improve precision and recall by using data generated by human agents at the failure point of current algorithm
  • Help machine learning team to scale models for multiple domains with help of devops, backend and frontend teams.
  • Publish and present successful research in relevant journals and conferences


  • 3+ years of industry experience or Post graduation with 2+ years of research experience in Machine Learning
  • Experience working on a variety of Datasets which includes text, images and other logs or clickstreams.
  • Fundamentals of Natural Language processing with proven experience working with text data in industry or research lab.
  • Basics of recommendation algorithm used in e-commerce and advertising
  • Experience working with SQL, NoSQL and Graph Database
  • Proficient at programming in any one language
  • Relevant publications in reputed conferences
  • Knowledge of parallel computing and hands-on experience with Mapreduce algorithms is a bonus
  • Personal or professional projects on deep learning is a bonus
  • Sense of responsibility and proven leadership
  • Self-starter willing to learn things on the fly
  • Strong communication skills
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