Simplify the search experience using natural language, determine frequently asked queries, and recommend itineraries that accelerate conversions and drive repeat bookings.
Solve guest queries in real-time using AI and avoid long call center queues. Deflect expensive phone traffic and automate post-booking FAQ’s reducing support costs.
Assist your guests during travel on their preferred channel of communication- be it WhatsApp, messenger or text messaging. Modify itineraries or act as a local guide. A delighted customer is a repeat customer!
Haptik has been instrumental in driving transformational ROI with personalized, instant support that empowers our customers to search for holiday packages, change their bookings, explore visa eligibility, and lots more by directly interacting with the IVA – thereby freeing agents to handle high-value conversations. Using the IVA, we’ve been successfully able to convert website visitors into paying customers, without investing in additional marketing efforts.
Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented this solution.
Convert visitors into customers and increase bookings using our powerful recommendation engine that serves as an expert travel guide for your users. Suggest relevant booking options, strengthen purchase decision, reduce cart abandonment, and encourage users to complete their transactions in the first go.
Offer delightful post-booking experiences and save up to 90% of customer care costs using our AI-driven Live Chat. Automate support for 80% of frequently asked queries such as booking issues, change in the itinerary, refunds and cancellations, Web check-in, and automatically route complex questions to your support agents, leveraging the right mix of technology and human skills.
Make the first move to engage with your customers. Haptik IVAs help you upgrade your customer experiences from generic offers and form fills to more personalized and tailored engagement. Start building a pipeline of high-quality prospects, grow conversions with custom, data-driven recommendations, and optimize the entire customer journey.