Travel & Hospitality

Virtual travel concierge through
the entire customer journey

From helping with bookings to real-time service requests, provide a digital assistant through the entire trip. Supercharge your guests’ customer experience with instant query resolution.

relevant options
& Bill payment
Changes &
Drive repeat
Sales in travel industry
customer care in travel industry

Conversational Commerce

Convert visitors into customers and increase bookings using our powerful recommendation engine that serves as an expert travel guide for your users. Suggest relevant booking options, strengthen purchase decision, reduce cart abandonment, and encourage users to complete their transactions in the first go.

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conversational commerce in travel industry

Customer Care

Offer delightful post-booking experiences and save up to 90% of customer care costs using our AI-driven Live Chat. Automate support for 80% of frequently asked queries such as booking issues, change in the itinerary, refunds and cancellations, Web check-in, and automatically route complex questions to your support agents, leveraging the right mix of technology and human skills.

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live chat and messaging in travel industry

Lead Generation

Make the first move to engage with your customers. Haptik IVAs help you upgrade your customer experiences from generic offers and form fills to more personalized and tailored engagement. Start building a pipeline of high-quality prospects, grow conversions with custom, data-driven recommendations, and optimize the entire customer journey.

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lead-generation in travel industry

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Upgrade your Customer Experience with Conversational AI