INSURANCE

Make Insurance Buying, Renewal, & Support a Breeze

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Meet the expectations of insurance buyers and policyholders with a seamless, on-demand, and personalized experience with insurance chatbots.

Get A Demo
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Trusted by Leading Insurance Providers

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Customer Success Storiesright arrow
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Engage & Empower Policy Buyers

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  • circle-check Use chatbot prompts to engage customers with insurance policy options and advise them on a case-by-case basis.
  • circle-check Accelerate the process of acquiring customers by matching their policy requirements with suitable policy plans.
  • circle-check Use conversational data to get a comprehensive view of prospects and use the insights to re-engage and answer follow-up questions.
Explore Conversational Marketing for Insurance right arrow
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Make Premium Payments Hassle-Free

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  • circle-check Intuitively guide policyholders through the premium payment process and remove complexities along the way.
  • circle-check Introduce upselling and cross-selling options by matching your recommendations with what the customers are buying.
  • circle-check Offer personalized policy recommendations that drive higher conversions and happier customers.
Conversational Commerce Solutions for Insurance right arrow
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Offer Dedicated, On-Demand Support

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  • circle-check Reduce costs while handling a large volume of queries without human intervention while still ensuring instant resolution to drive customer satisfaction.
  • circle-check Improve the efficiency of claims processing through automation where a policyholder communicates the nature of the claim and the bot initiates it.
  • circle-check Enable a smooth agent hand-off in real-time, helping customers speak with a human agent to clarify their key concerns.
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Enhance Insurance Buying Experience

Make it seamless to purchase policies, process claims, and get support

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Pre-built Conversation Workflows

Leverage Haptik’s library of 100+ pre-built conversation workflows to streamline insurance-related processes.

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Proactive
Engagement

Proactively engage with policy buyers and offer them the right policy options matching their requirements.

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Support for 130+ Languages

Cater to policyholders and buyers from across geographies by using chatbots that support 130+ languages.

Multilingual Experiences right arrow
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Smart Agent
Routing

Escalate queries that require human intervention and offer instant resolution to drive customer satisfaction.

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Impact of Haptik’s Insurance Chatbots

Provide peace of mind to insurance buyers while improving engagement & CSAT

70%
End-to-end query resolution
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500X
User engagement
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95%
Overall customer happiness rating
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