Personalize the plans shown to your customers based on their profiling, answer complex FAQ’s by understanding the user in their natural language and increase your Sales.
Answer FAQ’s, account information and resolve support requests automatically in real-time and let agents handle the more complex one decreasing average handle time and making your operations efficient.
Digitally assist all customers with their financial journey, advise right products, account maintenance, post-purchase support, reinvestments and exits just like an account executive.
"Our customers often contact us with the same kind of requests. Using Haptik, we built Zuri and we have been able to achieve greater business efficiency and 70% end-to-end query resolution. In addition to the positive response from our customers, Zuri has helped us to offer 24x7 support to complement our HelpPoint timings and ensure we are there when our customers need us the most."
"Our ASK-IIFL Intelligent Virtual Assistant has helped us cater to large volumes of user queries in real-time. We've significantly reduced our resolution time to 45 seconds/query. Haptik has been instrumental in helping us provide exceptional user experiences and stellar customer support."
"The Finance Shop IVA has provided us with an innovative platform to reach out to and cater to the interests of our target customers. We've received 90% positive feedback and and I foresee a great potential in this partnership."
"The Haptik platform is a great source of interested users for us. The chat driven format proves to be extremely engaging for our users, leading to high conversions. Highly recommended."
"The Haptik chatbot has provided us with an innovative platform to reach out to and cater to the interests of the millennial customer. The response has been encouraging and I foresee a great potential through Haptik."
Provide instant support to your customers on their preferred communication channels. Reduce 90% customer care costs by automating frequently asked L1 queries. Deliver extraordinary customer experiences while simultaneously deflecting traffic from other expensive channels such as phone.
Convert website visitors into engaged leads using Intelligent Prompts. Provide value by guiding users about relevant financial services, and prevent users from dropping off by addressing common FAQs.
Swiftly handle inbound call center queries using intelligent voice assistants. Deflect expensive support calls from hitting human agents, saving costs. Leverage speech recognition to understand user intent and resolve queries accurately.
Proactively interact with users to qualify leads and identify sales opportunities. Categorize users based on user data and lead scoring to upsell and cross-sell new products, influence purchase decisions, recommend customized products and drastically improve conversions.