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Maximize Conversions & Grow Your Sales with Haptik

Retail & Ecom

Use GPT-powered chatbots on WhatsApp & other channels to personalize the end-to-end shopping experience and improve customer engagement and sales.

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Retail & Ecom

Trusted by Leading eCommerce Brands

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Customer Success Storiesright arrow
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Generate High-Quality Leads

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  • circle-check Leverage omnichannel chatbots , powered by GPT-first technology, to interact with potential customers and gain invaluable insights into their wants and needs.
  • circle-check Attract more users instantly when they discover your brand on social media channels, and keep them coming back for more.
  • circle-check Build contextual retargeting campaigns that engage with prospects on the right channels and at the right time.
Read How CEAT Increased Leads by 542% right arrow
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Start Selling Everywhere

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  • circle-check With Haptik, you can bring your entire product catalog to popular channels that your customers are using.
  • circle-check Allow potential buyers to evaluate products, read customer feedback, add items to their shopping cart and complete the payment process - all within the messaging platform.
  • circle-check Provide your customers with tailored product recommendations that boost conversions and increase customer satisfaction.
Explore Conversational Commerce right arrow
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Offer Instant Support to Customers

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  • circle-check Use automation to provide your customers with quick answers and eliminate the need to wait for a response.
  • circle-check Effectively manage and improve returns processing so as to save time and optimize costs and manpower.
  • circle-check Show your customers that you care by swiftly addressing all of their post-purchase and order management inquiries, providing them with seamless resolution from start to finish.
Learn How Latercase Enhanced Self-Serve Support right arrow

Make Every Conversation Count

Make it easy for your customers to quickly find what they are looking for - with just a few clicks

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Pre-built Conversation Workflows

Haptik's expansive library of over 100 pre-built conversational workflows are designed for retail companies and make post-purchase management more efficient.

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Proactive Engagement

Keep your leads warm in their purchase journey by sending highly relevant and timely notifications over channels such as WhatsApp.

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Upselling & Cross-selling

Take advantage of upselling and cross-selling opportunities to provide customers with an improved shopping experience, resulting in higher conversions.

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Smart Agent
Routing

Escalate queries that require human intervention and get your query or concern resolved quickly.

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Drive Commerce with Each Conversation

Power an end-to-end conversational commerce journey across channels

Answer FAQs
Recommend Products
Accept Payments
Re-Engage & Upsell
Be Omnipresent

Automate Product FAQs

Make shopping seamless for your customers by intuitively answering their frequently asked questions, so that they don't need to contact a live agent.

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Improve Conversions with Personalized Recommendations

Offer data-driven, personalized product recommendations based on the customer's browsing behavior and purchase history to improve conversion rate and enhance buying experience.

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Integrated, Seamless Transactions

Offer supreme convenience to shoppers by allowing them to complete transactions without having to switch apps.

Growth of Digital Payments Using AI Chatbotsright arrow
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Start Upselling & Cross-Selling

Provide tailored recommendations to your customers based on their purchases and buying preferences to boost average order value and enhance CX. 

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Turn Popular Messaging Channels into Revenue Streams

Leverage omnichannel capabilities to engage with customers on WhatsApp, Instagram, Messenger & SMS and offer great customer experiences to trigger brand loyalty and increase sales & revenue.

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Let Haptik Make It Happen

Drive more leads, sell more products & improve overall customer satisfaction

68%
Repeat Rate
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28%
Lead Conversion
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2.4X
Increase in Cart Addition
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Our digital commerce platforms of Reliance Digital and JioMart provide a comprehensive omni-channel network, enabling us to deliver 93 per cent online orders from stores within 6 hours.

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Isha Ambani,

Director of Reliance Retail

Win the WhatsApp Game with Haptik