Automate Customer interaction

Enterprises

Deploy a chatbot on any digital platform and automate your business service pipeline!

94%

Average Positive Customer Feedback Rating

Engage + Service

Customer Service is difficult. Especially when your customer expects instant replies. The Solution? Our intelligent AI chatbots that are secure, scalable, and built specifically with enterprises in mind. Haptik has built over 100 bots for companies across sectors like Banking, Insurance, Finance, FMCG, EdTech, Healthcare and more. Our bot framework can be deployed on most online platforms including websites, apps, facebook messenger and even on voice assistants like Alexa and Google Home. So you can rest easy while Haptik's chatbots Bot-O-Mate your business.

Design, development and deployment

Sector agnostics: Telecom, FMCG, and more

Customer support, lead generation, FAQs, transactions

Omni channel and super lightweight integrations

Full stack chat management software

Human agent dashboard for live chat intervention

Case Study

Dream11

How does Dream11 - India's Largest Sports Game, handle a sudden spike of 30X queries during IPL 2018 without spending inordinately on personnel and infrastructure? They get a chatbot.

Click below to see how Haptik's chatbot handled over 80% of Dream11's 1 million user queries and helped them achieve a savings of 10X solving a major ops problem for their team!

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We've found that Haptik's chatbots are one of the strongest, most technologically advanced in the market and understand the Indian user and sentiment extremely well.

Our success this IPL season with over 4 crore users would not have been possible without Haptik’s chatbot being the wind beneath our wings. - Harsh Jain,
CEO and Co-Founder, Dream11

Dr Lal Pathlabs

How does Dr Lal Pathlabs, a leading national diagnostics chain ensure that worried patients have access to instant customer service 24/7 and never need a customer to jump through hoops to get simple questions answered? They get a chatbot. Read on to find out how getting a Haptik chatbot helped Dr Lal Pathlabs revamp their Customer Support strategy, reduced the load on their human agents and optimised their user experience as a whole.

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We are very happy with the Haptik chatbot solution deployed on our website. It is already doing 20% of the call volume we get on our customer support center. The team has been great in getting us what we needed, and we plan to scale it up aggressively in the coming months. - Sandeep Singh, Head - Digital, Dr Lal Pathlabs

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