Automate Customer interaction

Enterprises

Automate customer interaction. Custom chatbot solutions to manage every touch point in the customer lifecycle.

92%

Avg Positive Customer Feedback Rating

Engage + Service

All lines are currently busy, please hold on while a representative will be with you. This line has become synonymous with customer service and the frustration people have with it. The Internet so far has had some impact, but not as much as we’d all like. Haptik chatbots present a revolution in customer service, enabling automated interaction across Web, Mobile, Messenger, Twitter, and anywhere else your customers may exist. No more busy lines or SLAs, only instant bot driven resolutions.

Design, development and deployment

Sector agnostics: Telecom, FMCG, and more

Customer support, lead generation, FAQs, transactions

Omni channel and super lightweight integrations

Full stack chat management software

Human agent dashboard for live chat intervention

CASE STUDY

Housejoy is one of India’s leading home services companies, present in all the major cities in the country. They “do it all”, offering services across plumbing, repair, home cleaning, beauty, electricians and a lot more. Every service request can be a complex process and Housejoy wanted to simplify the experience beyond just their website and mobile app. Haptik conceptualized and developed one of the world’s first chatbots to enable end to end home service requests.

KNOW MORE

We came up with the requirement for a chatbot because we wanted to give our customers another channel to request bookings in addition to our website and app. After having shortlisted multiple partners, we went with Haptik because of their experience in consumer e-commerce in India. And we are glad we made the choice. The platform is great to work with, and we plan to really push the adoption of this chatbot amongst all our customers. - Sekhar Sudhamsh, Senior Product Manager, Housejoy