Our Enterprise Partners in the Industry
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Why Conversational AI?
Engage with customers 24x7, at every stage of the purchase funnel
Scale up customer support swiftly and inexpensively, without scaling up staff
Integrate with your backend systems for end-to-end support
Reach out to customers across multiple text & voice platforms
Analyze chat data to gain insights into customers' purchase behavior
Use cases for E-Commerce & Retail
Bot Use cases

Product Information

Answer FAQs and simple queries about your products

Drives Sales

Ensure seamless purchase experience using Conversational AI

Order Tracking

Enable tracking, rescheduling and return by integrating bots with your backend systems

Offers and Promotions

Promote your products among prospective buyers in the purchase funnel


Enable product discover and surface recommendations over chat

Nearest Store

Drive footfalls by intelligently guiding users to your stores

CRM Integration

Directly create tickets for offline resolution of user queries

Human Chat

Route complex queries to human agents in real time

Refunds and Cancellations

Automate the handling of refunds and cancellations

Industry Case Studies, Blogs & News

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    5 Reasons Top E-commerce Businesses Have Made Chat Their Primary Customer Service Medium

    Chat is the primary method of communication for most people today. Learn why leading E-commerce companies have adopted chat as their primary customer service medium.

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    Haptik chatbots enable Future Group to boost customer engagement on its digital wallet app Future Pay

    Haptik chatbots enable Future Group to boost customer engagement on its digital wallet app Future Pay

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    Case Study

    How Haptik helped Future Pay boost Weekly Retention by 21%

    Integrating Haptik's Bot within the Future Pay App has been an excellent partnership for us. Our overall weekly retention rate has increased by more than 20%. We are excited about implementing more use cases.

  • AWS


    Haptik enables ordering using a voice bot for KFC

    Haptik has developed a voice bot for KFC, which will allow customers to place home-delivery orders using Alexa. Read on to learn more about the bot.

Want a bot which helps your business?

Get in touch with our team of experts to show you how.

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