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Director, User experience

Location: Mumbai, 1 Vacancy - Fulltime

A conversational application is not a machine masquerading as an individual, but actually an interface.

Yes, that is the belief we live by here at Haptik. We believe conversational computing represents the next evolution of how people get things done. It is as much a design problem as it is a technology problem. With this role, Haptik is looking for someone to lead this paradigm shift in interfaces. You will be responsible for building a central UX team that owns all the conversational applications across the company. You should be a first principles thinker, someone who is obsessed with the cross between human-computer interaction, and leading this next wave of change. This is a senior role in this company reporting into the VP of Product and working closely with the CEO.

This position reports into SVP and Business Head.

Responsibilities

  • Overall responsible for the end user experience of every chat and voice bot built in the company
  • Build and manage a central team of UX strategists, Conversational Writers and UI Designers across multiple languages
  • Create and maintain central guidelines and best practices for bot building
  • Develop a practice of intense data-driven iterations and decision making to keep innovating across products
  • Work closely with Product development and NLP teams to understand nuances behind conversational AI
  • Keep up with market trends and be a thought leader in the industry

Requirements

  • 8-10 years experience in User Experience, Product Design, Human-Computer Interaction in Digital products companies
  • Bachelor’s Degree in Engineering or Design from a Tier-1 Institute
  • Excellent communication skills a must, both written and verbal
  • Creative, resourceful, detail-oriented, highly organized, hands-on
  • Strong problem solving and analytical skills
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
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