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DevOps Engineer

Location: Mumbai, 1 Vacancy - Fulltime

What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution. We are building bots for all sizes of Enterprises, big and small - come and join us!

We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for a “DevOps Engineer” to believe in this mission and one who can combine software and systems engineering skills to build and run large-scale, massively distributed, fault-tolerant systems for bot delivery.

What will you do every day?

As a DevOps engineer, you will be responsible for reliability, scalability, and automation while keeping an eye on latency, performance, and capacity for the growing cloud infrastructure of Haptik. You will ensure that Haptik’s services - both our internally critical and our externally-visible systems have reliability and uptime appropriate to users' needs and a fast rate of improvement.

You will be a part of the enabler team and will work with all teams across the company to build pipelines that will enable developers to be more productive. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Design, build and operate Cloud infrastructure to enable reliable and rapid deployment of services with effective monitoring and resilient operations.
  • Write automation code for provisioning and operating infrastructure at massive scale.
  • Identify and drive opportunities to improve automation for CI/CD.
  • Self-disciplined, self-managed, self-motivated with a strong sense of ownership, urgency, and drive who can implement new DevOps technology stack and philosophies with minimal guidance.
  • Build and proactively establish end-to-end monitoring and alerting on all critical components of the application and infrastructure.
  • Recognize and correct issues with Infrastructure components (orchestration, configuration, elastic services) to maintain service continuity.
  • Ability to diagnose, troubleshoot and perform root cause analysis of critical business and production issues.
  • Participate in a 24x7 rotation for second-tier escalations.

Requirements*

  • Bachelor of Engineering in Computer Science or relevant field.
  • 3+ years of work experience as a DevOps Engineer or other technical discipline or related practical experience.
  • Hands-on coding experience with programming language like Python, etc and shell scripting to automate tasks.
  • Hands-on experience with AWS services (EC2, VPC, RDS, Route53 and others) along with deploying and maintaining high traffic infrastructure and performance testing is a plus.
  • Sound knowledge of Linux, docker containers and deployment methodologies.
  • Experience in web & application server configurations (Nginx/Apache/Django/Tomcat) for dynamic web applications.
  • Expertise in configuration management or automated deployment scripts with frameworks such as Ansible, Chef, Puppet, etc.
  • Extensive hands-on experience with SQL databases and NoSQL is a plus.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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