Haptik has been into the chatbot space from past 4 years and we are continuously innovating and evolving
our chatbots. We are currently looking out for someone to join the Enterprise team as Customer
Success Manager(CSM). The objective of this role is to drive adoption of our products within
our clients and to help our solutions become a mission critical, irreplaceable part of our clients’
sourcing process. This position reports to Senior VP and Business Head.
Building and maintaining relationships with clients and periodically sending performance reports
Conducting business reviews to ensure clients are satisfied with our products and services.
Own overall relationship with assigned clients, which includes increasing adoption, ensuring
retention and satisfaction.
Develop and maintain excellent relationships with clients and a positive reputation within the
Work to identify and/or develop upsell opportunities.
3-5 Years of experience in Account Management/Client handling Profiles
Excellent communication skill and strong negotiation skills
Bachelor’s degree in Computer/IT Engineering would be a plus
Ability to derive insight from data and build actionable strategy based on analysis
Establish a trusted/strategic advisor relationship with each assigned client and drive continued
value of our products and services
Thoughtful, curious and a problem-solver and comfortable with a fast-paced, highly ambiguous