News And Press Releases | Haptik

In The News

Find out what’s new with Haptik, our people and diverse operations. Read on the latest press releases & announcements, news articles and insights to learn all that we’re innovating in the field of artificial intelligence.
Workers without borders: What makes gig workers tick?

Gig workers are more likely to join companies that offer intangible incentives. Access to learning resources, training sessions, upskilling and reskilling programs, and social events are great ways to attract contract workers and freelancers.

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22nd November

Would You Interact with a Chatbot that’s Unfriendly? 67% Users Say No!

With artificial intelligence at the helm of transition, businesses are changing the course of interacting with their customers. Major websites have started using virtual assistants for communicating with the customers.

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9th Septmber

With $100 Mn funding, Haptik’ founders envision 1Bn monthly conversations on AI backed IVA

In this article published by ET CIO, our Co-founders Aakrit Vaish and Swapan Rajdev talk about the key role that data and predictive analytics play in driving customer success through our Conversational AI platform.

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28th December

Will Deeptech’s Fortunes Turn In 2020?

While the full potential of these technologies are yet to be unlocked, companies are already witnessing efficiencies going up.

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31st December

Why brands need to embrace the power of Voice

Emphasising on the need for brands to adapt, Aakrit Vaish, CEO and Co-founder, Haptik, says, “Enterprises today have started identifying the true use cases that intelligent virtual assistants can solve effectively and efficiently.

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17th September

Time to be analytical about it – Data Analytics for better customer engagement

Omni-channel retail, ‘Retail 2.0’ or ‘Phygital retail’, whatever term one prefers, lies at the convergence of IoT in a world where man-machine interaction will be the new normal.

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19th September

These startups are making humans and tech collaborate

When humans collaborate with technology, magic happens. Shifting focus from the competition and on to the co-existence between automation technologies and the human workforce allows the forward-looking businesses of today to be future-ready.

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19th August

Reliance Jio-backed Haptik acquires conversational commerce platform Buzzo.ai

Artificial intelligence (AI) chatbot company Haptik, a subsidiary of Mukesh Ambani-led Reliance Industries Ltd, announced on Tuesday that it has acquired Buzzo.ai, a Mumbai-based conversational commerce start-up.

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24th September

Reliance Jio Digital Services is now Jio Haptik Techologies

Reliance Industries Ltd, which through its subsidiary Reliance Jio Digital Services Ltd (RJDSL) had acquired 87% stake in artificial intelligence (AI) chatbot company Haptik Infotech Pvt Ltd this April, has changed its arm's name to Jio Haptik Technologies Ltd.

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11th October

Pushing ahead the conversations

In this article published by Deccan Herald, our Co-founder Aakrit Vaish talks about the upwards trajectory in conersational AI space in the last few years.

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5th January

‘Prof. Simply Simple’—the chatbot that will resolve 70% of Tata Mutual Fund’s customer queries

Haptik brings Tata Mutual Fund's Prof. Simply Simple to life and helps resolve 70% of their Customer Support queries.

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14th December

IVAs can help usher the smartphone generation into the banking world: Haptik CEO

From the chatbots that conveniently resolve your queries to those messages that inform you about great deals and cashbacks on the gadget you were searching for a while, new-age technologies have made our life easier than ever before

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26th November

How the virtual assistance era is being redefined

In this Business Line (aka The Hindu Business Line) article, our Co-Founder & CEO Aakrit Vaish discusses 2020 business trends, including the future outlook for the E-Commerce and Retail sector, and the rise of vernacular languages in conversational inferfaces. Read more:

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9th January

How retail companies are using conversational AI to improve customer experience?

In today’s digital age, the possibilities of putting a mechanism in place for this are endless, but conversational AI is coming in handy even outside of office hours and within a single integrated platform.

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17th September

How Haptik leverages AWS to increase deployment in the field of conversational AI

Haptik, one of the world's largest conversational AI companies helps organisations automate critical business functions such as customer support, lead generation, etc.

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7th November

How conversational AI is driving the future of work

To ensure that we build a digital-first workplace environment, one needs to address the fundamental aspect of employee engagement, especially with the millennial workforce, which puts significant value on this aspect before joining an organization.

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1 November

How Chatbots have changed the way companies interact with their customers

Conversational AI world is now driven by a concept of Intelligent Virtual Assistant solutions (IVAs), and 2020 is the year when they finally burst onto the scene" says Aakrit Vaish, Co-founder & CEO Haptik.

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14th January

Here’s to the changing times: AI-led advancements seeping into different industries

AI is here to make our everyday lived experiences smarter and more efficient. To the same end, some of the leading and fast-growing companies of today have made AI an integral part of their offerings. Without further ado, let’s take a closer look at how top brands are transforming different industries through AI.

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5th December

Haptik expects 5x growth in 2020

Our SVP & Business Head Kartik Poddar in talks with The Economic Times shares Haptik's growth and expansion plans. Read this article to understand how Haptik is scaling its business in international markets!

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21st January

Haptik develops IVA for financial services firm IIFL

Haptik recently developed a next-gen Intelligent Virtual Assistant solution for IIFL. Read the article by Economic Times CIO - ETCIO to learn more about the ASK-IIFL assistant, and how it has transformed IIFL’s customer support experience.

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14th January

Haptik co-founder Aakrit Vaish: Users will interact with the internet voice first potentially

If you think about the typical emerging cycle for any new technology, it goes through the peak of hype and then suddenly a ‘trough of disillusionment’ where the hype is not fulfilled. It is during this phase that people truly start understanding what the specific technology may actually work well for.

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27th August

Haptik appoints Saumil Shah as VP, Engineering

We've added yet another exceptional member to our growing family! Team Haptik welcomes on board Saumil Shah, who joins us as Vice President of Engineering, to spearhead our engineering and product delivery efforts. Read the press release to learn more.

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26th November

Haptik among top 16 Intelligent assistant development platforms: report

Haptik is the only Asian brand among the Top 16 Global Solution Providers featured in Opus Research’s report, “Decision Maker’s Guide to Enterprise Intelligent Assistants”. For more on this exciting development, read on! Deccan Chronicle Holdings ltd.

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6th December

Funding Galore: Around $88.8 million invested in Indian startups during fourth week of September

The acquisition will enable Mumbai-based startup Haptik to further enhance voice and chat commerce solutions for its customers globally, and leverage the platform to power multilingual experiences.

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28th September

Cutting edge technologies to aid India’s construction space

Technology is poised to impact the construction industry like never before. From cloud-based collaboration to robots and IoT, here’s what the construction space is betting on.

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12th January

Bringing Business to you, through Conversations: How Intelligent Virtual Assistants are Redefining the Boundaries of Conversational AI

The conversational AI world is now driven by an entirely new concept of Intelligent Virtual Assistant solutions (IVAs), and 2020 is the year when they finally burst onto the scene.

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3rd January

A glance at some of the successful tech companies of 2019

Read about how technology has turned out to be, and continues to become, a crucial element of our lifestyles. To the same end, it becomes imperative to know the latest technological developments in the market and the brands that are driving them for us.

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12th December

A Chatbot for Your Business Will Boost Customer Engagement

Young people are highly engaged, opinionated. Yet, this expression is not being properly leveraged to generate action of any kind. This is the essential function of chatbots.

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19th August

2019 Roundup: 4 companies that rocked the year with trailblazing tech

Read about how technology has turned out to be, and continues to become, a crucial element of our lifestyles. To the same end, it becomes imperative to know the latest technological developments in the market and the brands that are driving them for us.

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12th December

AI start-up ecosystem spurts as tech adoption surges

Enterprises all over the world have realised that AI-driven solutions are probably the best tool to enable operations across departments to function in the way they were meant to do.

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9th August

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