Principal, Program Management

Principal, Program Management

Location: Mumbai, 1 Vacancy - Full-time

What we want to accomplish and why we need you?

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

We want to be the most admired brand globally when it comes to enterprise conversational AI. We deeply care about building the right solutions for our clients and ensure they get the desired ROI and as the Principal Program Manager you will run a team of PMs, Analysts, Conversational designers to build the best conversational AI solutions in the market.

What will you do every day?

You will be the person who owns the entire Bot delivery for our clients end to end. As the Program Management leader, you will lead delivery and project execution for our growing Enterprise Business. You will be responsible for building and leading a team of passionate Program Managers to deliver industry first chatbot solutions that solve for pressing industry problems. Apart from being highly data-driven and user-experience focussed, you will build upon your solid track record of delivering high quality products. You will leverage your technical expertise to set up the right processes and keep help the team with solutions for complex technical problems. You will work independently in highly ambiguous environments and comfortable with new technologies. A significant part of your work will involve working with the leadership within Haptik’s enterprise team across sales, marketing, customer success and building the company for long term success.

Ok, you're sold, but what are we looking for in the perfect candidate?

  • Lead and groom a team of Program managers to ensure all projects are delivered in time with highest levels of quality.
  • Ensure adoption and evolution of overall process from Sales and Solutioning to Dev, QA, and UAT.
  • Rigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification and closure.
  • Be a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis.
  • Work with multiple stakeholders across development, platform and ML teams to ensure optimal solutions in designing and delivery of high quality bots.
  • Work closely with customer success team to ensure continuous improvement of bots ensure customer satisfaction.
  • Plan out development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement.
  • Build deep relationships with clients and be the go-to-person for all client requests and escalations.


  • 8-12 years of experience as a Delivery head / Project Manager, preferably on an Enterprise / SAAS product.
  • Strong understanding of the enterprise internet ecosystem. Previous experience of working in Chatbots / AI domain a plus.
  • Bachelor’s/Master’s Degree in Engineering from a Tier 1 institute like IIT, BIT, NIT, etc. or US/UK.
  • Experience working in startups or successful entrepreneurial adventures.
  • Strong problem solving and analytical skills.
  • Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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