Live Chat & Messaging
Customer care

Automate Customer Care with Conversational AI

As your team works remotely during the COVID-19 lockdown, use AI-powered chatbots to keep your contact centers running seamlessly

111%

Increase in online orders for one of the world’s top 5 QSR chains

222%

Increase in retention for a multi-brand retailer

333M

Increase in annual sales for a smartphone brand

444%

Increase in online orders for one of the world’s top 5 QSR chains

555%

Increase in retention for a multi-brand retailer

$666M

Increase in annual sales for a smartphone brand

Smart Agent Routing for complex queries

On average, Haptik’s AI is equipped to resolve 80% of customer queries, and automatically routes complex issues to your support agents based on their skill sets and current workload.

100+ UI Elements + Custom Configurations

Our chat SDKs are powered with built-in UI capabilities including image carousels, video thumbnails, quick reply buttons, contextual bot prompts, store locators, and more, making it as easy as possible for you to communicate with your customers.

90%+ NLU Accuracy

Haptik’s NLU (natural language understanding) continues to set new industry standards for accuracy. Our model is able to comprehend human emotions, make small talk, identify profanity, and detect gibberish--all of which facilitate richer customer insights while ensuring a top-notch user experience.

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Upgrade your CX & Save Cost during Covid-19