As we settle into a ‘new normal’ of social distancing and lockdowns, with offices and contact centers being vacated, one question is bound to be at the back of your mind- How do I keep my customer care up and running?
Sure, having your support team continue working remotely is an option. But these are difficult times for everyone, and maintaining the efficiency and timeliness of your contact center operations is bound to be challenging.
So how do you ensure that your customers get all the help they need from your business, from the safety of their homes? Two words. CONVERSATIONAL AI