Experiences at Haptik

Welcoming New Members To The Haptik Family

This post has been written by Aakrit Vaish, Co-Founder & CEO of Haptik.

The last couple of months have been an amazing ride for us here at Haptik. We have grown 6x in message volume since July and expect to touch a million monthly messages processed soon. To sustain this kind of growth, we have been in overdrive mode on bringing more strength to the core Haptik team. And today I am very excited to introduce 3 key members who have joined the Haptik family recently. Please join me in welcoming them to this exciting journey.


Shilpa Marla Sr. Manager, Human Resources

The Fairy Godmother

Shilpa j193924_10150108902146428_1144228_ooins us as Sr. Manager, Human Resources and will be responsible for the end-to-end HR process including recruitment, training, on-boarding & employee engagement. She will be extensively working with the Experts Operations team on hiring, chat quality processes, policies and overall ensuring they are having a great time at Haptik. She will also work on overall employee management across the core team of engineering, sales and marketing.

Shilpa comes with 18 years of experience in the field and has worked in similar roles at Deccan Airways & Accenture. At its peak, she has been responsible for end-to-end HR for more than 5,000 people. With our extremely fast growing team, her expertise would be invaluable to us.

Besides work, Shilpa is a travel buff who has a simple resolution of visiting a new place every year – 2014 saw Leh-Ladakh’s elimination from the bucket list. She also enjoy’s reading mostly non-fiction, and watching tons of movies while she contemplates getting a tattoo (now that’s the adventurous side).

P.S – The Experts fondly refer to her as the Fairy Godmother, because y’know HR 🙂

Krupal Modi, Machine Learning Scientist

The Whiz Kid

krupalKrupal comes on board as a Machine Learning Scientist, where his role will be to ensure smooth scalability of Haptik as a platform. Primarily looking into data & machine learning algorithms, he’ll be the go-to-guy for automation and making life easier for all the experts. Haptik at the core of it is a hardcore technology company, and Krupal will be working on taking it to the next level.

After graduating from BITS Pilani, Krupal has a steady two year experience with Hewlett-Packard Laboratories & Wipro Technologies in similar roles. One of his more exciting projects was working on automating support queries for one of the largest electronics companies in the world.

When he’s not completely immersed in data, he loves exploring the city for new food and infrequently also cooks some traditional Indian Sweets. Considering himself a little too lazy to dance, he prefers plotting himself on a couch and watching American TV Shows and/or videos on the internet. Also, an avid Cricket fan he sometimes ends up solving tricky math problems and puzzles (apparently that gives him a high).

Nakul KabraSr. iOS Engineer

The Apple of Our Eye

421666_10151631258429523_1161446552_nNakul joins Haptik as a Sr. iOS Engineer to solely focus on the engineering and interface of our iOS app. He will be completely owning the iOS app including design, development, maintenance and analytics. He quite obviously is the Apple of Our Eyes.

Nakul comes to us with 4 years of experience as an iOS Engineer across various companies like MobME, #nwplyng. He also worked as a consultant for a brief period helping start-up’s build iOS apps, and in total has shipped about 15 apps single-handedly to the App Store.

Apart from being a firm Apple believer, Nakul loves his music & travel. Which results in him traveling the globe for various music festivals. A complete old-school in taste his favorite artists include Bob Dylan, Grateful Dead & The Rolling Stones. And interestingly he took a solo-trip to the Himalaya’s last year, while he categorically mentions he plans to head out soon again.


Interested in joining them in this journey? Check out our Careers page for current openings, or if you think you can add value in some other way, I’d love to hear from you: aakrit@haptik.co.

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