Uncategorized

Top 10 Customer Support Issues in India

At Haptik, one of the things that’s fascinating for us to see is the type of questions people ask and their biggest pain points. After about 20 days of the service being live, we thought why should Haptik experts be the only ones having all the fun? So, presenting below are the 10 most frequent queries based on >60,000 messages processed across 11 categories and 135 companies. Modi, Rahul and AK – please take note.

1. I don’t get network in my area

image

All of us have thought about doing this at least once in our lives. Unfortunately, the solution to this problem is not straightforward. Just hope and pray to the mobile operator Gods for more cell towers.

2. How do I improve my phone battery life?

image

Probably the single biggest problem in the world today. Like more than the food crisis or water shortage or the Israel-Palestine conflict, someone should go find a solution for this. We’ve found a couple of resources that can maybe help improve the current state of things.

Android: http://howto.cnet.com/8301-11310_39-57611106-285/five-settings-that-increase-battery-life-on-android-4.4-kitkat/

and http://www.techradar.com/news/phone-and-communications/mobile-phones/12-android-battery-life-tips-and-tricks-697772

iOS: http://www.apple.com/batteries/iphone.html

3. What is the baggage allowance on my flight?

image

One day there will be a world where we can can all fly private and don’t have to worry about commercial airlines and their rules. But until then, please don’t pack more than what they allow. Or be prepared to pay extra.

For most Indian domestic carriers, the allowance is one check in bag up to 15 Kgs + 1 carry on hand bag + 1 small personal item such as a laptop or purse.

For foreign flights, the allowance is more ambiguous and depends on where you are traveling. Some will allow you to carry up to 2 checked in bags + 2 hand bags.

4. How do I activate DND?

image

When you are waiting for that call or message from a special someone, there is nothing more frustrating than seeing the phone ring and hearing “Sir, main ICICI bank se baat kar raha hoon. Aap ke liye humare pass special offer hai.” Activating DND (Do Not Disturb) with your mobile operator will ensure you do not get these telemarketing calls or SMS. For most operators, you just need to send an SMS with a shortcode to activate it.

5. Online shopping: where is my order?

image

Its Friday – that awesome shirt you ordered last week was supposed to be with you by now so you can wear it to that big party on Saturday. Not to worry – most eCommerce sites in India now have updated tracking systems where you can just go on their site, enter your order number and see real time status of your order.

6. What is the best mobile plan for me?

image

Local, STD, data, SMS, roaming, Offnet, Onnet – choosing a mobile phone plan is a complex affair. And even after you go through all the permutations, combinations, offers, packages, you still feel you’re not getting best bang for the buck.

7. Online Shopping: I need to cancel an order.

image

Cancelling/exchanging/changing orders that you place online can be quite a task depending on the merchant and what stage your order has reached. Which is why please don’t order anything which you are not sure of – think of it like how you would shop offline.

8. What are the requirements to open a bank account?

image

Even though a number of banks now offer the ability to sign up for accounts online, its still a long and time consuming process that requires several sets of paperwork.

9. My cable box is showing No Signal

image

Okay sure this is not what it looks like any more. But nothing is more annoying than when it shows “No Signal due to bad weather” right when the last over of the match is about to start.

10. Food delivery: what are the current offers?

image

Coupons and offers are supposed to be cool and make life simple. However, with every restaurant looking to entice you to order from them, there are so many different offers out there that it can be hard to make sense of it all and know what to order.

Fortunately, we now have Haptik to help. Download now for your Android or iOS device!

7 thoughts on “Top 10 Customer Support Issues in India”

  1. Great post however I was wanting to know if you could write a litte more on this topic?
    I’d be very thankful if you could elaborate a little bit further.
    Many thanks!

  2. I wish to express my appreciation to the writer for rescuing me from this setting. Just after surfing around through the search engines and obtaining methods that were not helpful, I thought my entire life was over. Existing minus the answers to the problems you have sorted out as a result of your entire guideline is a crucial case, as well as ones which could have negatively affected my career if I had not come across the website. That expertise and kindness in playing with everything was vital. I’m not sure what I would have done if I hadn’t discovered such a solution like this. I’m able to now look forward to my future. Thank you so much for this professional and effective guide. I won’t hesitate to suggest your blog to anybody who would need care on this problem.

  3. I am glad for writing to let you be aware of what a nice encounter our girl found reading your web site. She picked up a wide variety of details, which include what it’s like to have an awesome coaching character to make men and women with ease fully understand specific tortuous matters. You actually did more than our own desires. Thanks for displaying these practical, dependable, revealing and as well as fun thoughts on your topic to Gloria.

  4. My spouse and i ended up being quite joyous Louis managed to deal with his studies by way of the precious recommendations he came across from your own web site. It is now and again perplexing to simply happen to be giving away secrets and techniques which often the others have been selling. And we do understand we need the website owner to thank because of that. The main explanations you’ve made, the easy blog menu, the friendships you can make it possible to engender – it’s got most terrific, and it’s letting our son and us reason why that content is awesome, which is very essential. Thanks for all the pieces!

  5. Thank you for all of your labor on this web site. Debby enjoys going through research and it is easy to understand why. We hear all about the powerful form you give great tips on the blog and therefore foster response from other individuals on this subject then my child is becoming educated a whole lot. Have fun with the rest of the new year. You are performing a really great job.

Leave a Reply

Your email address will not be published. Required fields are marked *