Intelligent Virtual Assistants have a number of characteristics that enable them to better serve customers. Read on to learn about them.
Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Picking the right interface is key while building a chatbot. Here are some points to consider, when choosing whether to build on voice vs. chat.
At Haptik, one of the world’s largest chatbot platforms, we have now been working on chatbots for over 4 years, starting way before they became cool 😎. I joined the company about halfway through this journey as a “UX Designer for Chatbots”. Coming from the traditional background of designing interfaces on web/mobile apps, I had …