Intelligent Virtual Assistants have a number of characteristics that enable them to better serve customers. Read on to learn about them.
Tag: user experience
10 Usability Heuristics to Design Better Chatbots
Conversational AI solutions need to be designed keeping their usability for end-users in mind. Read on to learn how heuristic principles can be applied to design better chatbots.
Voice or Text: Deciding and Designing a User-First Chatbot
Picking the right interface is key while building a chatbot. Here are some points to consider, when choosing whether to build on voice vs. chat.
A Beginner’s guide to designing smart chatbots
At Haptik, one of the world’s largest chatbot platforms, we have now been working on chatbots for over 4 years, starting way before they became cool 😎. I joined the company about halfway through this journey as a “UX Designer for Chatbots”. Coming from the traditional background of designing interfaces on web/mobile apps, I had …
