App Help Series

Help 102: “I don’t get network on my phone”

More than 3 months into Haptik, our experts have now handled >200,000 messages for 170 companies across 12 categories. Out of all this, one of the most common queries we are faced with is “I am not getting network on my phone, please help me.” There is nothing more annoying than dropped calls, failed calls, …

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Top 10 Customer Support Issues in India

At Haptik, one of the things that’s fascinating for us to see is the type of questions people ask and their biggest pain points. After about 20 days of the service being live, we thought why should Haptik experts be the only ones having all the fun? So, presenting below are the 10 most frequent …

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