When it comes to Intelligent Virtual Assistants, bot breaks are a reality – and handling them the right way is crucial for delivering a good customer experience. Our Co-Founder & CTO Swapan Rajdev takes a deep-dive into bot breaks and our approach to handling them at Haptik.
Intelligent Virtual Assistants are far superior to normal chatbots in terms of scope and capability. But how do you tell them apart? Our quick guide will help.
Google’s new Meena chatbot is a game-changer for the Conversational AI space. Our Co-Founder & CTO, Swapan Rajdev unpacks Meena and its implications for enterprise virtual assistants.
Conversational commerce brings the experience of interacting with an in-store sales assistant to the virtual world. Read on to learn more.
Disambiguation enables Intelligent Virtual Assistants to deliver better customer experience for brands. Nikunj Sharma, from Haptik’s Platform team, explains how.