Haptik introduces the Intelligence Satisfaction Score (ISAT) – an industry-first framework to measure the effectiveness of Intelligent Virtual Assistants. Our Head of Customer Success, Achal Kothari, discusses the science behind the framework and how it can help brands.
Customer experience metrics such as CSAT and NPS are limited in their ability to measure the performance of Intelligent Virtual Assistants. Read on to learn why, and what the alternative could be.
Conversational commerce can dramatically transform customer experience for brands across verticals. Read on to learn about use cases for three key industries – E-Commerce & Retail, Travel & Hospitality and Financial Services.
Intelligent Virtual Assistants are far superior to normal chatbots in terms of scope and capability. But how do you tell them apart? Our quick guide will help.
Conversational AI drives ROI for brands by boosting sales and reducing customer support costs. Learn precisely how much with Haptik’s ROI Calculator.
Conversational commerce brings the experience of interacting with an in-store sales assistant to the virtual world. Read on to learn more.
2019 was a landmark year for Haptik. Our Co-Founder and CEO Aakrit Vaish looks back on the exciting developments and big wins of the year gone by
Leveraging the power of Machine Learning and Natural Language Understanding, Intelligent Virtual Assistants help brands in a number of ways. Read on to learn what they are.
As part of our obligation to help build a sustainable future, Haptik has initiated a Tree Plantation program. Read on to learn more about it.
Haptik launches a multi-channel Intelligent Virtual Assistant for Tata Mutual Funds that chats and responds to over 70% of the most common support queries.