Conversational AI can be a great lead generation tool for insurance brands. Learn how AI Assistants can help insurers more effectively engage prospective customers.
Empathy plays a key role in interactions between businesses and their customers. Learn how brands can leverage the power of empathy through empathetic virtual assistants.
From recommending insurance plans, to helping customers manage their existing policies, Intelligent Virtual Assistants are a valuable asset for insurance brands. Learn about five key Conversational AI use cases for the insurance sector.
Universities invest a lot of time and effort in reaching out to prospective students to communicate what they have to offer. Learn how Conversational AI can help your university better engage students and boost your admissions process.
An Intelligent Virtual Assistant’s ability to handle out-of-scope queries the right way is crucial to ensuring a great customer experience. Haptik’s Shrey Jain and Gaurav Arora take a deep-dive into this key aspect of Conversational AI.
When it comes to Intelligent Virtual Assistants, bot breaks are a reality – and handling them the right way is crucial for delivering a good customer experience. Our Co-Founder & CTO Swapan Rajdev takes a deep-dive into bot breaks and our approach to handling them at Haptik.
COVID-19 is an opportunity for brands to find ways to leverage technology to keep their operations running during a crisis. Read on to learn how Conversational AI can be a powerful tool for ensuring business continuity.
Haptik introduces the Intelligence Satisfaction Score (ISAT) – an industry-first framework to measure the effectiveness of Intelligent Virtual Assistants. Our Head of Customer Success, Achal Kothari, discusses the science behind the framework and how it can help brands.
Customer experience metrics such as CSAT and NPS are limited in their ability to measure the performance of Intelligent Virtual Assistants. Read on to learn why, and what the alternative could be.
Conversational commerce can dramatically transform customer experience for brands across verticals. Read on to learn about use cases for three key industries – E-Commerce & Retail, Travel & Hospitality and Financial Services.