Help Series

A Beginner’s guide to designing smart chatbots

6 minute readAt Haptik, one of the world’s largest chatbot platforms, we have now been working on chatbots for over 4 years, starting way before they became cool 😎. I joined the company about halfway through this journey as a “UX Designer for Chatbots”. Coming from the traditional background of designing interfaces on web/mobile apps, I had …

Continue Reading
Help Series

The Chatbot Dictionary

1 minute readKey technology concepts that go behind building a chatbot Haptik, India’s largest chatbot platform, presents an extensive list of terminologies that highlights the key technologies a bot builder must consider before building a chatbot. You can also get in touch with us here.

Continue Reading
Research & Analysis

Behavioral economics: How users make a choice?

4 minute readHave you ever wondered how users are influenced to make decisions? Marketing, that’s how. Presenting the user with the right content at the right time is essential to making or breaking a sale. Let’s look at the thought process of a customer when making a purchasing decision to understand how a potential lead can convert …

Continue Reading