From recommending insurance plans, to helping customers manage their existing policies, Intelligent Virtual Assistants are a valuable asset for insurance brands. Learn about five key Conversational AI use cases for the insurance sector.
Haptik introduces the Intelligence Satisfaction Score (ISAT) – an industry-first framework to measure the effectiveness of Intelligent Virtual Assistants. Our Head of Customer Success, Achal Kothari, discusses the science behind the framework and how it can help brands.
Conversational commerce can dramatically transform customer experience for brands across verticals. Read on to learn about use cases for three key industries – E-Commerce & Retail, Travel & Hospitality and Financial Services.
Interactive Voice Response (IVR) is a key technology for call centres. Learn how enterprises can use Conversational IVR to automate customer care calls.
Learn how retail enterprises can leverage the power of Conversational AI to effectively engage their customers, both online and offline.
Learn how the WhatsApp Business Solution combines with Haptik’s Conversational AI platform to revolutionize the way enterprises engage and serve customers.
This article explains what symptoms your organization should exhibit for you to arrive at: “Yes. It’s time we got a chatbot for our business needs.”
Customer Support is at the heart of every business. With the need for scalable customer support systems rising exponentially, chatbots have risen as the best possible solution. Here’s where I tell you why.
At Haptik we pride ourselves in delivering the best possible service to our users, now here is a saga of one such request that spans four batteries, two countries & eventually, one happy user – Swapnajit Mishra 🙂
At Haptik, one of the things that’s fascinating for us to see is the type of questions people ask and their biggest pain points. After about 20 days of the service being live, we thought why should Haptik experts be the only ones having all the fun? So, presenting below are the 10 most frequent …