Conversational AI has transformed the way insurance brands engage with their customers. But human insurance agents continue to play a crucial role. Learn how AI Assistants help insurance agents with their jobs.
Empathy plays a key role in interactions between businesses and their customers. Learn how brands can leverage the power of empathy through empathetic virtual assistants.
To get the most out of WhatsApp as a platform, it is important for your brand to follow the best practices and avoid the pitfalls. Here are the Do’s and Don’ts of using WhatsApp Enterprise.
From recommending insurance plans, to helping customers manage their existing policies, Intelligent Virtual Assistants are a valuable asset for insurance brands. Learn about five key Conversational AI use cases for the insurance sector.
An Intelligent Virtual Assistant’s ability to handle out-of-scope queries the right way is crucial to ensuring a great customer experience. Haptik’s Shrey Jain and Gaurav Arora take a deep-dive into this key aspect of Conversational AI.
COVID-19 is an opportunity for brands to find ways to leverage technology to keep their operations running during a crisis. Read on to learn how Conversational AI can be a powerful tool for ensuring business continuity.
Haptik introduces the Intelligence Satisfaction Score (ISAT) – an industry-first framework to measure the effectiveness of Intelligent Virtual Assistants. Our Head of Customer Success, Achal Kothari, discusses the science behind the framework and how it can help brands.
Customer experience metrics such as CSAT and NPS are limited in their ability to measure the performance of Intelligent Virtual Assistants. Read on to learn why, and what the alternative could be.
Disambiguation enables Intelligent Virtual Assistants to deliver better customer experience for brands. Nikunj Sharma, from Haptik’s Platform team, explains how.
Leveraging the power of Machine Learning and Natural Language Understanding, Intelligent Virtual Assistants help brands in a number of ways. Read on to learn what they are.